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Not the best work experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee

I worked at Dunelm

Pros

Most staff were quite pleasant to work with.
On-site senior staff did do a good amount of work and weren't simply sitting down in the background somewhere.

Cons

* low wage compared to similar positions
* boring place to work
*staff discount is very low compared to other large chain stores in the UK.
* consistenly having to leave 15-20mins after the shift was offically over
* a 5 days of training at a hotel that lated about 4 hours each day. not much was learnt here and it seems more like a time to hand out printed documents and phamlets about some key products that would be sold. this could have been achieved in 1 day. meanwhile, real on-site training before the launch of the new store wasn't given as much importance.
* high staff turn over
*bringing in managers from others stores to help for a short period of time. as these people were only onsite for a few days, they were often quite impersonal and this caused a needlessly uncomfortable working environment.
* senior managment were not that great at boasting morale

Advice to ManagementAdvice

* My finishing time was 6pm. However, I was often told to do extra tasks that would take 15-20mins more and would inevitably wind up leaving later. I was not asked if I could do over-time - I was commanded to do so and it was presumed I could do this. I believe it is more courteous and fair to ask if an employee is willing to work overtime. It feels much more like an unpleasant confrontation when you declined overtime than when you state you are not going to do X task what you were requested because you need to head home.

* Senior management didn’t seem to hand out praise evenly. It appeared popular members of staff who enjoyed a closer relationship with seniors than other employees had their achievements publically praised the most. Meanwhile, I noted workers who consistently provided good service, were friendly with other staff, showed up to work on time and often went above and beyond their roles did not really get the praised as should have been. Overall, praising staff members wasn’t done often though. I believe a staff of the week scheme where both senior and non-senior staff could vote from select nominees or something of the kind would have been a fair and very beneficial system. In a job where:

1) you do not work on commission

2) do not have any creative input

3) there are no performance-based bonuses

4) you are essentially not making that much money but making those in higher managerial positions and executive positions quite a bit richer through your hard work at selling a customer an item and/or providing a friendly service to partially ensure their return...

praising customers and providing incentives is even more essential. Not many non-senior employees are very motivated by the sheer fact that products need to sell to do their job to a consistently high level every single day (or the majority of days that they work). When you go into a shop and the assistants are gathered in a group talked and ignoring customers or not being attentive etc, it is not beyond the realms of the reality to believe that they are also somewhat disillusioned with the fact they are in job that doesn’t offer much satisfaction yet due to lack of incentives/recognition or higher wage they are not compensated for this.

* The searching of bags and coats/jackets after the end of work to check for stolen property. Whilst I was not completely opposed to this as I didn't have anything to hide, I did consider it unfair that those in senior/managerial positions were not searched along with us. It sent out a message that those not in senior roles could be viewed as potential suspects/thieves but management were seemingly presumed above stealing. Everyone should have been checked or no one at all.

* When I worked there was really high staff turnover rate. I believe that could partly be down to expecting workers to deliver a high standard of customer care and output yet work for a salary that's not entirely competitive. After a short time, it can get difficult to stay in a job that is quite physical, requires you to be on your feet all day and treat customers very well when you aren’t being compensated for it that well. I’m also sure the three previous points mentioned contributed to feelings of low-morale amongst those who walked too.

Doesn't Recommend
No opinion of CEO

21 Other Employee Reviews for Dunelm (View Most Recent)

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  1.  

    Unfair at times but on the whole, a nice environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Assistant  in  Cambridge, East of England, England (UK)
    Former Employee - Sales Assistant in Cambridge, East of England, England (UK)

    I worked at Dunelm part-time for more than a year

    Pros

    Good training in various areas of retail and opportunity to meet new people and learn a range of social skills.

    Cons

    Sometimes the top of the hierarchy aren't understanding to personal issues or pretend they weren't made aware of problems or plans.

    Advice to ManagementAdvice

    Attempt to gain a more in depth and personal relationship to all staff to understand how to get the best out of them.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    There ok i guess....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Huntingdon, England (UK)
    Current Employee - Sales Assistant in Huntingdon, England (UK)

    I have been working at Dunelm part-time for more than 3 years

    Pros

    They're very good with my hours, as i currently work 2 jobs, they were kind enough to fit me in around my other job.

    Cons

    There is never enough people to cover busy weekend shifts, the tills are about 20 years old and need updating, the store isn't air conditioned properly. Very limited hours available, you tend to have to be either 'friends' with the managers or beg to get any sort of extra hours.

    Advice to ManagementAdvice

    Learn to manage your shops better, employ more staff

    Recommends
    Neutral Outlook
    Approves of CEO
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