Dunkin' Brands

www.dunkinbrands.com
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There are newer employer reviews for Dunkin' Brands

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Operations Manager

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Dunkin' Brands full-time (more than 8 years)

Pros

Satisfaction in helping small business owners build a successful operation.

Cons

Lack of career development, no long term planning, daily fire fighting, not focused on improving processes, technology focus is only for retail stores and not focused on corporate needs, terminate long term employees at the drop of a hat

Doesn't Recommend
Neutral Outlook
Approves of CEO

127 Other Employee Reviews for Dunkin' Brands (View Most Recent)

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  1.  

    Generally a good place to work but under-resourced for its size

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Canton, MA
    Current Employee - Marketing in Canton, MA

    I have been working at Dunkin' Brands full-time

    Pros

    Fantastic brand with a large base of loyal guests
    Lots of growth still ahead for Dunkin' and Baskin (West Coast, International)
    Senior Management is accessible if you work in HQ's, and most seem to genuinely care about employees
    Entrepreneurial culture that thrives on innovation and constantly course corrects to drive sales
    Work/Life balance generally supported throughout the organization (in theory)
    HQ's close at 1:30 on Fridays 52 weeks/year

    Cons

    Pay is generally below market
    Career growth limited for most (frequent openings, but only for lateral moves)
    Franchisee model slows or hinders execution frequently
    Most departments are understaffed relative to comparable chains
    Due to the lack of staffing, Work/Life balance not possible if goals are to be achieved
    More than 50% of Directors at HQ's don't seem to last more than 2-3 years
    Small % minorities in Leadership positions at HQ's

    Advice to ManagementAdvice

    Take a longer-term perspective when evaluating investments in staffing/resources to grow the company. (Not all initiatives are going to pay off in the first 12-18 months, but most company strategies seem to focus solely on short-term payoffs)

    Strengthen/enable the HR Team to improve pay and career path planning. They don't seem empowered or incentivized to create true growth opportunities for the majority of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Standard Part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Crew Member in Canton, MA
    Current Employee - Crew Member in Canton, MA

    I have been working at Dunkin' Brands part-time (less than a year)

    Pros

    Easy, good part time job for if you are in school, managers may or may not be flexible, but mine is.

    Cons

    Boring, very very boring, especially if you close. 8 hours feels like an eternity when it takes 2 hours of actual work to close the store.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Dunkin' Brands

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