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"It Could Be So Much More, But Not"

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Operations Manager  in  New York, NY
Current Employee - Operations Manager in New York, NY

I have been working at Dunkin full-time for more than 8 years

Pros

Health coverage less than it was, but still pretty good. Good coffee and ice cream makes it tough to keep the poundage at bay. Might explain why the health insurance isn't what it used to be.

Cons

Work/Life balance not that great for corporate field employees. We're expected to be on the road and in stores every day. Company now charges employees monthly for the use of a company car. Senior management expects us to work with franchisees to literally clean their stores as if that's really leading by example. Unless you can smooze with senior leadership to advance then you're stuck where you are and at the same time looking over your shoulder as they hire their buds from former employers.

Advice to ManagementAdvice

It doesn't seem they really grasp the importance of a stable franchisee base. Development is all over the place with most emphasis on international. Yet many franchisees in this country are struggling financially. There doesn't seem to be a long-term vision even as the company slowly goes public, but still controlled by the VC groups. This place is just a stop on the resume for brand leadership.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Dunkin

  1.  

    Amazing Atmosphere for a Corporate Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support, IT  in  Canton, MA
    Current Employee - Operations Support, IT in Canton, MA

    I have been working at Dunkin full-time for more than a year

    Pros

    Great management team to work for

    Cons

    Most of the jobs are contract positions

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Its been a good way to find out what work is like, before you enter the real world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Rochester, NY
    Current Employee - Cashier in Rochester, NY

    I have been working at Dunkin part-time for more than a year

    Pros

    The smell of fresh coffee and donuts. Making donuts as well, is quite fun. Seeing new people everyday. Or just enjoying the fact that you have some regulars that know your name and have small talk with them.

    Cons

    Well, the biggest downside is the customers. Sadly not everybody speaks clearly or occasionally ask obvious questions. Also sometimes you got to suck it up and clean the bathrooms. Also during rush hour it can get pretty crazy, you may get stressed.

    Advice to ManagementAdvice

    In some stores having two people close is not enough to get out by 10:30pm. They usually get out by 11:20pm. I would recommend having a third person stay until 10 instead of leaving at 6 or 8.

    Recommends
    Neutral Outlook
    No opinion of CEO
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