There are newer employer reviews for E*TRADE Financial

 

I had an amazing tenure at E*TRADE. Lots of opportunities to work with amazing people and projects.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Senior Manager in New York, NY
Former Employee - Senior Manager in New York, NY

I worked at E*TRADE Financial full-time (more than 5 years)

Pros

Flexible work schedule, and depending on your team, the opportunity to work on good, visible projects.

Cons

Constantly changing. They had more than 6 CEO's and numerous changes in their "vision" and management. If you can't weather the storm and you're not aligned with the right people, your screwed.

Advice to ManagementAdvice

Get your act together. E*TRADE has the roots to make a great company but the revolving door of CEO's and upper management are the company's own enemy.

Recommends
Negative Outlook
Disapproves of CEO

306 Other Employee Reviews for E*TRADE Financial (View Most Recent)

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  1.  

    its a bumpy ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at E*TRADE Financial

    Pros

    Good environment, good work life balance, good locations, good benefits... All in all its a good place to stay for a small duration

    Cons

    There is no vision and no planning... things keep changing every now and then and keep loosing focus

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Not so extraordinary!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Sandy, UT
    Former Employee - Customer Service in Sandy, UT

    I worked at E*TRADE Financial full-time (more than 3 years)

    Pros

    1) Good place to pick up your security licenses and learn about the stock market, financial services, and obtain some customer service call center experience.
    2) Promotions are based on the buddy system rather than skills and abilities. Backstabbing is encouraged and rewarded, so if you are good at kissing up to management, good at beating down your coworkers and covering your backside, this is a great to work!

    Cons

    1) Company too cheap to hire enough employees to cover the daily call volume and too cheap to provide smooth operating computer systems for optimum job performance.
    2) Customer Service employees are micro-managed to the max through a Command Center, customer service management uses negative reinforcement rather than positive reinforcement to motivate employees resulting in low morale and high turnover.
    3) Most feedback from customer service managers is "not provided" in a timely manner resulting in minor problems/infractions becoming more numerous and more serious than they need to be.
    4) Customer service work procedures and expectations are constantly changing or flip-flopping back and forth without notice or warning ... what was okay yesterday, may not be okay today, but could be okay again to tomorrow (very confusing & contradictory).
    5) New employees and/or employees filling new positions are not supported or provided with sufficient customer service training to get their jobs done without a lot of hand holding.
    6) Objective employee feedback and constructive criticism regarding work processes and/or management style is frowned upon. Honesty and being outspoken is not a plus or conducive to job security.
    7) Employees who fail to find a place in the buddy system are setup for failure and termination.
    8) Older employees on the higher end of the pay scale with mucho vacation days are driven off or put out to pasture, while younger employees with less pay, less vacation days, and less experience are retained.
    9) Appears to be a lot of age biasness and religious biasness in the hiring process, promotion process and in employee retention process.
    10) Company struggling to find and hold on to a stable CEO and survive their subprime problems. Not a stable work environment for anyone looking for fair treatment and job security.

    Advice to ManagementAdvice

    1) Take some courses in management and human relations.
    2) Start treating your employees with the dignity and the respect they deserve.
    3) Stop harboring ill-will over all the little things (keep your egos in check) and provide your employees with more positive feedback and a well deserved pat on the back.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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