E*TRADE Financial
2.9 of 5 280 reviews
www.etrade.com New York, NY 1000 to 5000 Employees

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Call center experience

Customer Service Representative In Call Center (Former Employee)
Jersey City, NJ

ProsYoung managers indicate the ability for in house advancement. Relatively high end phone center job which required experience in financial services (as well as Series 7 registration). Still there are occasions for the unreasonable calls from customers who blame you for some mistake they have made. Company did make an effort to provide some outlets from the stress of making calls with a nice break area with TV, wii and ping pong tables.

ConsYoung managers often are not experienced in managing people. Tend to be too defensive and rely to too heavily on call statistics. Senior management seldom on site. Relatively low compensation considering the skills and knowledge required for this job. However due to cost pressures, firm was moving toward lower cost call centers in other parts of the country and overseas.

Advice to Senior ManagementSenior management should consider the quality as well as the quantity of calls handled by CSR in the call centers. Should look at the example of Zappo to see how a call center should be managed.

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    E*TRADE Securities

    Team Lead (Former Employee)
    Alpharetta, GA

    I worked at E*TRADE Financial


    Pros: The bonus structure rewards performance. Salary is consistent with industry… Cons: For a company that espouses technology and innovation, some departments are… Advice to Senior Management: Keep technolgy in the forefront not only in the active… Yes, I would recommend this company to a friend More
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    Etrade

    Anonymous Employee (Current Employee)
    Jersey City, NJ

    I have been working at E*TRADE Financial


    Pros: Laid back work environment. Great people to work with.… Cons: The pay is not good at all. There is not much… Advice to Senior Management: Give employees more assistance in advancing their careers. Base… More
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