There are newer employer reviews for E*TRADE Financial

Call center experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Customer Service Representative In Call Center in Jersey City, NJ
Former Employee - Customer Service Representative In Call Center in Jersey City, NJ

I worked at E*TRADE Financial

Pros

Young managers indicate the ability for in house advancement. Relatively high end phone center job which required experience in financial services (as well as Series 7 registration). Still there are occasions for the unreasonable calls from customers who blame you for some mistake they have made. Company did make an effort to provide some outlets from the stress of making calls with a nice break area with TV, wii and ping pong tables.

Cons

Young managers often are not experienced in managing people. Tend to be too defensive and rely to too heavily on call statistics. Senior management seldom on site. Relatively low compensation considering the skills and knowledge required for this job. However due to cost pressures, firm was moving toward lower cost call centers in other parts of the country and overseas.

Advice to ManagementAdvice

Senior management should consider the quality as well as the quantity of calls handled by CSR in the call centers. Should look at the example of Zappo to see how a call center should be managed.

Disapproves of CEO
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  1. E*TRADE Securities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Team Lead in Alpharetta, GA
    Former Employee - Team Lead in Alpharetta, GA

    I worked at E*TRADE Financial

    Pros

    The bonus structure rewards performance. Salary is consistent with industry standards. There are opportunities for advancement. It is an innovative company.

    Cons

    For a company that espouses technology and innovation, some departments are archaic, with processes that require manual calculations froth with human errors.

    Advice to ManagementAdvice

    Keep technolgy in the forefront not only in the active trader brokerage business but for all business units.

    Recommends
  2. Etrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Jersey City, NJ
    Current Employee - Anonymous Employee in Jersey City, NJ

    I have been working at E*TRADE Financial

    Pros

    Laid back work environment. Great people to work with. Good to work in an innovative and entrepreneurial style work environment

    Cons

    The pay is not good at all. There is not much room for advancement. The company is trying to turn things around

    Advice to ManagementAdvice

    Give employees more assistance in advancing their careers. Base more of the salary on performance and pay more for performance

    No opinion of CEO
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