There are newer employer reviews for E*TRADE Financial
There are newer employer reviews for E*TRADE Financial

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Easy job. Decent pay. Little bit boring and one dimensional.

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Financial Services Representative in Alpharetta, GA
Current Employee - Financial Services Representative in Alpharetta, GA
Recommends
Approves of CEO

Pros

By far the benefits are the best part of the job. 3 weeks paid vacation, 1 week sick paid vacation off the bat.

Cons

The work can be boring for somebody looking for excitement from their job. Very monotonous schedules... which can be your friend at times, and depressing other times. Soft selling is part of the job description but no compensation/bonus comes from it.

Advice to Management

Management was fine. Can't ask for much more. Good people.

Other Employee Reviews for E*TRADE Financial

  1. Helpful (1)

    good for entry level

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Services Representative in Atlanta, GA
    Current Employee - Financial Services Representative in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    entry level get series 7 and 63 licenses. good training. good experience in customer service. great if you are looking to get into sales. opportunity for future licenses (series 4, 24, ect.). good stepping stone (currently looking for another job)

    Cons

    micromanagement. breaks, lunch and start time are recorded to the second. compensation is low. will take years to earn decent living at FSR level. you potential ceiling will end at being either sales RM or a manager. creates a lot of turnover. currently looking for another job after 3 years, which is usually the case (which isn't a necessarily a con)

    Advice to Management

    manager should stick up for their reps more. be more of an advocate.


  2. Call center experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative In Call Center in Jersey City, NJ
    Former Employee - Customer Service Representative In Call Center in Jersey City, NJ
    Disapproves of CEO

    Pros

    Young managers indicate the ability for in house advancement. Relatively high end phone center job which required experience in financial services (as well as Series 7 registration). Still there are occasions for the unreasonable calls from customers who blame you for some mistake they have made. Company did make an effort to provide some outlets from the stress of making calls with a nice break area with TV, wii and ping pong tables.

    Cons

    Young managers often are not experienced in managing people. Tend to be too defensive and rely to too heavily on call statistics. Senior management seldom on site. Relatively low compensation considering the skills and knowledge required for this job. However due to cost pressures, firm was moving toward lower cost call centers in other parts of the country and overseas.

    Advice to Management

    Senior management should consider the quality as well as the quantity of calls handled by CSR in the call centers. Should look at the example of Zappo to see how a call center should be managed.


There are newer employer reviews for E*TRADE Financial
There are newer employer reviews for E*TRADE Financial

See Most Recent

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