25 Employee Reviews (View Most Recent)

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It was an okay early job; not a place for sticking around

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Ipswich, MA
Former Employee - Anonymous Employee in Ipswich, MA

I worked at EBSCO Information Services full-time for more than a year

Pros

EBSCO has a picturesque location, a subsidized cafeteria with good food, free coffee and some wonderful, decent and intelligent employees (who could probably do better elsewhere).

Cons

In customer-service jobs at EBSCO pay is relatively low, morale is low, there is no opportunity for growth and little incentive to be collaborative or helpful to your fellow employees. In fact, being kind or helpful to others by nature is more of a hindrance than a help at this company - you will really go crazy here if you are generally a helpful, proactive person. Execs should read the HBR article "In the Company of Givers and Takers" - there is a lot of infighting, arguing about responsibilities, and general unpleasantness. At the root of this is probably the fact that customer service employees are both underpaid and disrespected - oh, and uncompensated overtime is the norm.

Advice to ManagementAdvice

If young employees are disrespected, underpaid and unappreciated they will eventually wise up and move on for greener ($$$$) pastures.

Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Other Reviews for EBSCO Information Services

  1.  

    Rapidly growing organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Ipswich, MA
    Former Employee - Intern in Ipswich, MA

    I worked at EBSCO Information Services as an intern for more than a year

    Pros

    Friendly people and huge potential to move upward. The organization is growing rapidly with chances for massive growth in the future.

    Cons

    Some positions have low wages, and there have been some efforts to cut costs across the company. There is some dissatisfaction among lower level employees.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Miserable Atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support  in  Ipswich, MA
    Current Employee - Support in Ipswich, MA

    I have been working at EBSCO Information Services full-time for more than 8 years

    Pros

    Good location, beautiful setting on the Ipswich River.

    Cons

    Strange culture, anti social employees, "drink the Koolaid" company mentality, low salary is based on Alabama standards (where the mother company is based) moldy unhealthy old buildings. I have never worked for a more depressing company. I always felt I was working with personality lacking clones. Management changes the rules whenever it is to their benefit, endlessly presenting unrealistic goals. Low to zero morale was the standard in my department and while management realized this, they had no intention of addressing it. Customers have also grown very frustrated with EBSCO's products over the years, which is no surprise. If they only knew how the support teams were refusing to take responsibility for their urgent issues (not my job!) and passing the buck and continued back stabbing, I'm sure they'd take their business elsewhere, but that's difficult these days as EBSCO is doing all it can to gobble up it's competition. Do yourself a favor and pass on employment at EBSCO Publishing!

    Advice to ManagementAdvice

    Focus and refine your present products before developing more and more and more!

    Doesn't Recommend
    Negative Outlook
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