EPCOR – “Customer Service Specialist dealing with customers via phone, email or letters.”

Pros

Amazing benefits and perks with good pay. Socially responsible company who aims to treat its employees right through giveaways, employee recognition at a corporate level and employee events.

Cons

Senior leadership vision and management style does not often flow down the organization. Lower-level management tries hard but there are issues of favoratism, lack of employee concern and inconsistency in management approach.

Advice to Senior Management

Motivate lower-level management to empower their employees more and distribute tasks more equitably. Develop management so the excellent work and vision of senior management flows down the organization to customer-facing and ground-level staff.