EarthLink

  www.earthlink.net
  www.earthlink.net
There are newer employer reviews for EarthLink

4 people found this helpful  

Company with promise, managed in confusion and headed in the wrong direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Account Manager, Premier in Rochester, NY
Current Employee - Account Manager, Premier in Rochester, NY

I have been working at EarthLink

Pros

competitive pay
flexible schedule
decent insurance (but costly)
Great Co-workers
Financially stable* (but for how long)
small 401k match
Robust product set

Cons

Horrible Managment at mid and senior level
out of touch with reality on current day sales models
Bad reputation from legacy companies
Horrible employee morale
training is there but non-existent and is all webex based
about 30 operating systems right now
no tuition reimbursement although it was supposed to
unstable network with constant repair issues
Departments are lined against each other and very little cohesiveness in team problem solving

Advice to ManagementAdvice

Stop trying to pretend we are an overnight IT solutions company when the boat has 400 holes in it taking in water. We have customers leaving left and right, conversions going horribly even though they shouldn't these days, so many rules you can't keep any legacy restrictions straight, and senior mgt is more geared towards making the stock look good for investors. Eventually if you keep putting a band-aid on this cut, the infection is going to get out of control and you'll have to amputate. Good people are jumping ship left and right and 95% of the people i work with only see it as a job and dream of a better way out. Very sad enviornment to go to work to every day. I pray things change or you're going to lose all the good people quickly.

Doesn't Recommend
Disapproves of CEO

266 Other Employee Reviews for EarthLink (View Most Recent)

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  1. 6 people found this helpful  

    Its a paycheck....not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Data Support in Rochester, NY
    Former Employee - Data Support in Rochester, NY

    I worked at EarthLink

    Pros

    Worked with an intelligent group of technicians that would follow through on issues until they were resolved. Built a nice building with a cubicle environment. PTO is normal....20 days (no sick days) for the first 5 years.

    Cons

    It is very apparent that there is no accountability in this company whatsoever. There is a lack of process/procedures and a lot of things are taken care of with no paper trail. Raises are non-existent, unless you call the 2% raise they just got after 5 years "worth the wait." Overworked and underpaid seems to be a well deserved motto for my former peers. Any concerns or suggestions for a better work environment seem to fall on deaf ears. Training is a joke. A link to a webex or document shows up in your email and you are expected to be an expert on everything in it. They continue to roll out products that are untested to an uneducated company and act as if the world stops turning when things start to go wrong. There is little to no career path. Once you make it to the highest level of your team.....there is nowhere to go from there.

    Advice to ManagementAdvice

    Rolla - The morale of your employees is beaten and low. Buying pizza for everyone once every 6 months and giving out water bottles is not going to make that better. You are obviously out of touch with your employee. Get off your throne and actually some sit on the floor and see what is done day-to-day. It will open your eyes!

    Upper level management - there are too many of you sucking up the paychecks of the people that actually do the work of this company. This group needs to be evaluated and cleaned out. Too many chiefs, not enough indians.

    Mid level management - Actually listen to what the floor managers/supervisors are telling you. Listen to their suggestions and grow some balls and implement a change. You are the obvious point of failure for accountability. Force your floor managers to hold their team accountable for their actions OR LACK THERE OF!

    Floor managers/supervisors - Don't be afraid of doing what you have to do, to get something done. Don't worry about the politics of who's ass you gotta kiss and remember that your only worry is the customer and your team.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Great coworkers, poor work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Vancouver, WA
    Current Employee - Anonymous Employee in Vancouver, WA

    I have been working at EarthLink

    Pros

    Great coworkers, ability to work remotely,fair compensation, decent benefits, twice yearly performance bonus, flexible working hours,some strong managers

    Cons

    Poor work life balance, integration challenged, time zone agnostic, poor project management by senior leadership, focused on shareholders perceptions vs making the right choices for long term viability, too much focus on short term

    Advice to ManagementAdvice

    Change focus to proactive from reactive through better project planning to pave the way to success vs current practice of trying to back projects into dates promised to the investment community

    No opinion of CEO
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