264 Employee Reviews (View Most Recent)

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1 person found this helpful  

No Plan

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director  in  Atlanta, GA
Current Employee - Director in Atlanta, GA

I have been working at EarthLink full-time for less than a year

Pros

Comp is OK. Benefits are nice but cost too much.

Cons

No Plan, no organization, no tools, no direction.

Advice to ManagementAdvice

Plan

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for EarthLink

  1. 2 people found this helpful  

    Highest churn in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Burlington, MA
    Current Employee - Sales in Burlington, MA

    I have been working at EarthLink full-time for more than 3 years

    Pros

    Decent benefits, time off, medical. If your resume is riddled with used car sales positions, this is the place to get your feet wet in high-tech.

    Cons

    Sales force has the highest turn-over rate in the industry. Most sales people do not last 6 months and sigh a relief when they are laid off.

    As a sales person you will have zero support from management. You are a one man team (lead generation, call lists, marketing, engineering, pricing, etc). You will be micromanaged to death yet required to set two new appointments while attending two new appointments each day. Managers will actually draw up your schedule for a 12 hour day, 5 days a week.

    Compound this with numerous management meetings, useless technology training put out by "marketing" personnel, and you will fail like most who have been through these doors.

    Advice to ManagementAdvice

    Moral is at an all time low, micro-management is not the solution. Fix the numerous issues that plague the day to day operations of the sales person (botched installs, confusing pricing, useless Sales Engineers), provide actual real useful tools and education to the sales people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Merger 1, a fun job with challenges, merger 2, challening job with many struggles, merger 3, run...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Rochester, NY
    Current Employee - Anonymous Employee in Rochester, NY

    I have been working at EarthLink

    Pros

    Salary packages are fair and reasonable compared to others in the industry
    Compensation can be paid (however they chane the metrex so often it's hard to tell if you are being compensated appropriately)
    Benefits are ok but costly
    Some co-workers are great and will pick you up and encourage you
    Can use your time off at your liberty depending on your position

    Cons

    Where to start:
    unlike other companies, your salary is what you get and the word raise doesn't exist in this place
    compensation is small compared to competition
    compensation structure is very hard to understand
    not many benefit options
    Upper Mgt is more focused on making themselves look good rather than working with their teams to help them look good.
    Senior Mgt has no clue what is really truly going on
    Morale is so low that good people are leaving for less money to get out of that enviornment
    promotions and opportunities are given off of how much you're liked and a company person rather than hard work and qualifications
    it's just a paycheck to 95% of the company and it shows in the poor network and repair performances
    trying to reposition itself as an IT services company and bombing in it's approach
    not dealing with past legacy issues and trying to sweep problems under the rug rather than truly review and fix and deal with them
    Comparing legacy companies who didn't understand the issues here in the NE and it's unfair as one of the legacy companies didn't even offer voice; only as a feature.
    Leadership is more concerned with making numbers look good but building their house on sand in their approach
    Doing whatever they can to make the company look good on the surface to investors now that we are publicly traded
    putting friends in high places and wondering why morale is so down since they just look at the tenured workers as a replaceable commodity rather than a valuable piece of the new EarthLink that can help with success
    Trainin is horrible and so rushed. The new approach to the IT services portfolio is to provide webex training, no real follow up, schedule sales blitzes, learn some catch lines and phrases, then bring in someone from the IT Services legacy company to do the actual sale. Some sales people take the initative to actually learn the products but ask anyone of them for pricing and they won't tell you b/c no one knows as it has to through a few steps and you're not truly involved with the pricing portion.

    Advice to ManagementAdvice

    Stop hiring your wine drinking friends to run things and actually hire people who have been in sales and understand in the past decade. Some of these people haven't had to sell anything in decades and still try to approach sales like it was in the past.
    Truly fix things in legacy markets instead of comparing us to other regions in the country that didn't face the same challenges.
    do something about company morale as it's so low and not many people truly enjoy working for this company
    Pray for guidance that you can steer this company forward as many people rely on their jobs with this company and give their all. It would be sad to see it fall apart.
    Since we are public, stop trying to sugar coat everything as we can just research the real status of the company.
    the turnover rate in this company is laughable and i'm sure must cost a lot of money. if you are going all the way on someone to hire them, give them more than 4 months and work WITH them to help. I've been here 10 yrs and can't begin to tell you how many people are hired, not properly trained, burnt out quickly, then out the door all before a 1/2 yr anniversary. Very sad place to work right now...

    Doesn't Recommend
    Disapproves of CEO
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