EarthLink

www.earthlink.net
There are newer employer reviews for EarthLink

 

Company for Performance Oriented People...

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Systems Administrator in Pittsford, NY
Current Employee - Systems Administrator in Pittsford, NY

I have been working at EarthLink full-time (less than a year)

Pros

Extremely High Tech, fast paced environment. If you are a self started, love technology and love learning this is a place to check out.

Cons

Company does not have designated "SICK" time. Sick time, vacation time and any other time off is rolled into PTO. Also all time off must be taken in the year acquired, no rolling over to next year.

Advice to ManagementAdvice

Simplify and enhance onboarding and support procedures. Too complex, no continuity. Scrap eClear and accelerate roll out of Remedy. Don't micro mange your people and communicate better. Mail system needs improvement.

Recommends
Positive Outlook
Approves of CEO

277 Other Employee Reviews for EarthLink (View Most Recent)

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  1.  

    A typical tech company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in Rochester, NY
    Current Employee - Engineer in Rochester, NY

    I have been working at EarthLink full-time (less than a year)

    Pros

    Some of the coworkers, the technical puzzles/challenges, the paychecks. Flexible work arrangements once you 'prove' yourself.

    Cons

    The chaos. People are working too long, hard and frantically. Working a 60 hour week doesn't mean you are accomplishing more -- it means you are shortchanging your health, your family, and your life. People WILL be more productive if they have enough rest and downtime to recharge their brains.

    Advice to ManagementAdvice

    Dear Upper Management: Pay more attention to the nuts and bolts, day to day operations and don't even THINK about any more acquisitions until the current systems are integrated. With trouble tickets, don't worry about how long it takes a ticket to close -- worry about whether your customer was happy with the service and resolution.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Sales (Avoid at all costs, if going into sales).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Division
    Former Employee - Sales Division

    I worked at EarthLink full-time (more than a year)

    Pros

    A lot of vacation time, good benefits, 401k plan. A great marketing team, aggressive pricing, excellent escalation lists in place, excellent IT team.

    Cons

    Non flexibility with working from home, constant micro management, company is not doing well financially. Constant layoffs and constant churn. Lack of customer first commitment. Management has no CLEC experience and doesn't understand what it takes to run a CLEC. Earthlink higher ups constantly worry about numbers, from cold colds, new appts set, daily goals and filling your funnel. Training is substandard at best, mostly web-ex. There is a brain drain going on within the company, the best and the brightest are being driven out.

    Advice to ManagementAdvice

    Stop micro managing, allow people to do their job. The lack of utter respect and professionalism shown to your employees is incomprehensible. Stop hiring managers, Directors, VP with no CLEC experience, or no real experience at all. You are driving your best employees away.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for EarthLink

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