EarthLink

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5 people found this helpful  

One Communications is a toxic and incompetent mess of a company.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Repair  in  Rochester, NY
Current Employee - Repair in Rochester, NY

I have been working at EarthLink

Pros

- Benefits are on par with similar positions in the area.

- You will likely be working very closely with immediate members of your team, which can be a very rewarding experience under the right circumstances.

Cons

- Salary for non-managerial positions is NOT on par with similar positions in the area.

- Nepotism runs rampant at the managerial level of this company and very little attempt is made to conceal it. Your best bet for any kind of promotion is finding out early on which ego needs grooming on a regular basis and feign interest.

- You will receive little to no formal training and will likely be mocked frequently by other groups on your lack of "knowledge". Any "training" that you receive will be in the form of a link to a page on the company's intranet. Those that are hired off the street with little or no data or telecom experience are often crushed in this respect.

- There are products that only a handful of people in the entire company can troubleshoot or repair properly. New products are frequently rolled out without anyone having any training that would actually be required to repair them.

- Cheating on job performance statistics is commonplace. Management often turns a blind eye when friends, relatives or those that they are personally grooming for a promotion are involved.

- There is a large, dark cloud hanging over this company in terms of low morale. It really needs to be experienced first hand to see how deep and far reaching its effects are. I have never seen employees that had such contempt and deep distrust for the company they work for.

- Lying by management is seen as an effective and necessary tool to temporarily placate their subordinates. I've lost count of how many times I was made to feel like "I should be lucky to have a job".

- There is an inordinate number of employees that have been with One Communications (or one of the pre-merger companies) for years that still do not have a firm grasp on their job responsibilities or choose not to knowing that they will not lose their jobs (see "nepotism" above).

- Corporate and team goals change frequently and are often not aligned with other departments within the company. Weeks will sometimes go by before you realize not everyone in your group is working towards the same common goal. Different agendas by multiple mangers within the same department create confusion and are massively counter-productive.

- Lack of performance evaluations at regular intervals. In all fairness, this depends on your manager and department. Some departments receive performance evaluations monthly or quarterly, some haven't received them in almost a year. No one in my current department has had a meaningful performance evaluation for at least seven or eight months.

- Disproportionate salary levels within the same department for those having the same title, job responsibilities and similar length of service. In some cases, this can be 10% or more.

- Token quarterly bonuses are given only when mandatory unpaid work days are enforced to pay for them.

- Inter-departmental fighting over job responsibilities often cause service issues to be prolonged. Trouble tickets (both internal and external) are bounced around between groups without any clear process in place or process that changes so often that everyone is seldom on the same page. This usually stops only when management steps in, causing much grief and resentment to all involved.

- Regardless of what is conveyed in periodic corporate communications that come in the form of a fluff-filled newsletter, more emphasis is placed on financials than improving the customer experience or network reliability.

Advice to ManagementAdvice

The way you've run this company into the ground is appalling. One Communications is a laughing stock among CLEC's and this is reflected in talking with our customers, vendors and agents on a daily basis.

Doesn't Recommend
Disapproves of CEO

Other Reviews for EarthLink

  1. 1 person found this helpful  

    dismal since the merger....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - IT Operations  in  Rochester, NY
    Current Employee - IT Operations in Rochester, NY

    I have been working at EarthLink

    Pros

    Pros -
    Liberal vacation policy - 4 weeks to start is nice.
    Some really good people to work with.
    it's a paycheck.

    Cons

    Where do you start?

    - weak management.
    - no clear business direction
    - "me too" mentality about services offered.
    - politically motivated layoffs - if your not from Massachusetts your not part of the "in crowd"
    - When the Board of directors make architectural decisions in the IT department, you know the company is in a lot of trouble.

    Advice to ManagementAdvice

    Stop lying to your employees; Stop promising bonuses when you know full well your never going to pay them out.

    Sell the company; it's over. you have no business being in business!

    Doesn't Recommend
    Disapproves of CEO
  2. 2 people found this helpful  

    Good People, Lousy Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Network Engineer  in  Waltham, MA
    Former Employee - Network Engineer in Waltham, MA

    I worked at EarthLink

    Pros

    The good people you work with and the customers you get close to in a business sense.

    Cons

    Very poor managers and leadership there.
    They had a big lay-off in 2006 and Columbia Ventures allowed middle management to decide who stays and who goes, huge mistake. The ones let go were the performers in favor of drinking buddies.

    Advice to ManagementAdvice

    Ride that broken horse as long as possible because your skill set doesn't cut it.

    Doesn't Recommend
    Disapproves of CEO
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