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customer service representative

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Walnut, CA
Current Employee - Customer Service Representative in Walnut, CA

I have been working at East West Bancorp full-time for more than a year

Pros

Great environment
Mentorship
Smart engaged people
Decent salary
Strong learning base

Cons

old outdated systems
traditional style of doing business

Advice to ManagementAdvice

upgrade outdated technology

Doesn't Recommend
Positive Outlook
Approves of CEO

Other Reviews for East West Bancorp

  1. 5 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at East West Bancorp full-time for more than a year

    Pros

    Solid financial profile and performance for shareholders, lacks many layers of management , China - US bridge banking a mission that sets bank apart from others
    .

    Cons

    Senior leadership lacks caring for employees, little teamwork, much favoritism, and traditional top down way of management. Lack of training programs. Leadership team does not promote positive feedback or communication. Lack of enforcing performance reviews. Cutthroat and pressure on meeting short-term goals. Management makes promises they do not keep to attract employees.

    Advice to ManagementAdvice

    Focus on improving corporate culture so communication is valued. Engage in seminars so management does not harass employees. Make executives focus less on their profit center. Do 360 reviews of managers. Make good teamwork among regions and product teams a core goal. Study and implement best work practices of American companies.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    A very stable job, but with little pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at East West Bancorp for more than 5 years

    Pros

    there is opportunity to grow, they give you stocks as well..

    Cons

    very little pay, total compensation package is not competitive to motivate employees

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