Education Management Corporation

  www.edmc.edu
  www.edmc.edu
There are newer employer reviews for Education Management Corporation

3 people found this helpful  

Sold my soul and health to the devil

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Director of Admissions
Former Employee - Assistant Director of Admissions

I worked at Education Management Corporation full-time (more than an year)

Pros

free education if you have time

Cons

Reviews (called Success factors) are given every quarter. If you do not meet the high application or student start rate imposed by corp., you receive a negative rating. You do have the chance (if only) to redeem yourself with an "exceeds expectation" rating on a series of other factors such as professionalism but have been told by management that these are next to impossible to achieve. Goals are changed mid quarters by corp. and DOA's dangle good reviews over your head like carrots. If you receive two unfavorable reviews you are fired. Success factors AKA failure factors (as coined but one of the DOA’s) is a way of weeding people out of admissions.
 If you make your phone time you are told you don't have enough dials and vise versa. There is always something to find wrong. Nothing is ever good enough. At time of application you are told to have the students write the essays (which are only 150 words long). Most of the students that apply have no grammar or spelling skills so hoping that they can write an essay worthy of a "real" acceptance in thirty minutes is ridiculous, yet upper management wants it this way so they don't look bad during corp. meetings. Never mind that the student will be rejected or fail his way into student debt.
If you don't take at least one application a week you are sent to the president's office, which feels like being sent to the principals office for punishment. DOA's do not help the ADA's with improvement and spend much of their time gossiping about their team members or divulging confidential information to ADAs about other ADAs. Applications that are received online are handed out to those favored by management like treats or rewards.
There are so many blackout dates that it is next to impossible to take PTO. When you do take PTO you are still responsible for not having applications or phone time and you can get so far behind in your numbers it’s not worth taking the time off anyway. Open Houses are held almost every other weekend where prospective students are herded into the student union after a tour and pressured to apply.
There is a horrible disconnect between management, senior management and employees. Employees are lied to; rules and procedures are changed from one week to the next. It is a truly toxic, unhealthy and unethical environment.
The ADA’s have been told that they do not sell the school to the students; they sell themselves instead. Sorry but I don’t make enough money to have to bare that kind of responsibility.
If we need more students to make a class start we are told to enroll ourselves in school or our dependants even if we are not comfortable with the idea.
The list goes on….

Advice to ManagementAdvice

Nothing that will be heard. Employee 2% cost of living increase was frozen nationwide so the CEO could collect his millions in bonus money. What advise would you give?

Doesn't Recommend
Negative Outlook
Disapproves of CEO

329 Other Employee Reviews for Education Management Corporation (View Most Recent)

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  1.  

    The people here have treated me fine, nothing great nothing bad. It’s a job and I get my work done. People need to have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA

    I have been working at Education Management Corporation full-time (more than an year)

    Pros

    Good pay and decent benefits.

    Cons

    The management team needs to learn how to work with their employees.

    Advice to ManagementAdvice

    A lot more interaction needs to occur.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Student success and their employees are the last thing they care about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Pittsburgh, PA
    Former Employee - Admissions Representative in Pittsburgh, PA

    I worked at Education Management Corporation full-time (less than an year)

    Pros

    Co workers are great, supportive, and without them it would be tough to bare through an entire day. Pays well, decent benefits, paid time off.

    Cons

    Where to start. They preach the importance of your students success when really all that matters are numbers. You'll be making roughly 200-500 cold calls to "prospective students" each day. Most of those you have a conversation with are not a right fit for going to school. Even if you've obtained your goals, management will continue to push you for more and more and more. Student success doesn't even count towards you if the student isn't financially packaged, which really means the company isn't making money therefore you failed them and this wont count for you.
    They will let you go just shy of your 90 days in order to avoid paying you a raise in salary and benefits.
    Their failed efforts to get you to be more productive are proven to not work, yet they continue to use them and the responsibility falls on the reps and not the management implementing these failed tactics.
    Though this is not considered a "sales" job, it completely is. The sell is an online degree and the cost is the financial aid these students cant even afford. It's a total scam and a huge shame this company will not change its practices.
    Wont be long before it runs itself into the ground.

    Advice to ManagementAdvice

    If you want this company to make money in an ethical way then actually worry about student success and not obtaining unreasonable numbers. The majority of your applications will be canceled because ultimately the reps know right off the bat these prospective students cannot afford a college degree. Those who ACTUALLY want to go to college and have the means to do so should be a main priority. They aren't the priority, and you cant keep lying to yourselves that it is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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