Education Management Corporation

  www.edmc.edu
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286 Employee Reviews (View Most Recent)

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Too stressful

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Admissions Representative  in  Chandler, AZ
Former Employee - Admissions Representative in Chandler, AZ

Pros

Good pay, nice employees, good benefits

Cons

This a sales job. Don't let anyone tell you any differently. The students you actually "help" are few and far between.

Advice to ManagementAdvice

I don't know. Their jobs suck too.

Other reviews for Education Management Corporation

  1.  

    Lack of concern for students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative  in  Pittsburgh, PA
    Former Employee - Admissions Representative in Pittsburgh, PA

    Pros

    While I was there, the company was trying to throw off the yolk of Goldman Sachs and buy back their stock. They also were trying to shift the culture to one centered around the success of students rather than the pumping as many students through class as possible. I'm not sure if they've been successful at making the shift.

    -easy to advance, if you are a man
    -young culture

    Cons

    Convincing students who have low academic skill to take on thousands of dollars in debt for an online course is difficult and at time morally questionable.

    Advice to ManagementAdvice

    Find a better way to keep students in school. Students are taking too big of a financial risk to not finish their education and they need outside support to be able to do it. This will also increase your bottom line as each student spends more on more classes.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Anything but this, anywhere but here... worst job ive ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative  in  Pittsburgh, PA
    Current Employee - Admissions Representative in Pittsburgh, PA

    Pros

    Young people fun people that do the "grunt work"...pretty much everyone hates their job, and most people spend their breaks applying for new jobs

    Cons

    Absolutely everything! Type EDMC in google you will see the most popular searches, are lawsuits, scams etc. Its really as bad as it seems

    Job itself:
    Call 400 people a day that do not want to go to school, and generally do not have the aptitude to be successful. Attempt to use their pain as leverage as to why they sould go to school and improve their lives. Eventually one out of every 500-1000 calls made will turn into an application. Your job is to then babysit this student, and ensure that they complete all the steps needed to enroll in class, and then help them pass the first class. Sometimes you will spend 3 hours on the phone walking them through a fafsa or even learn how to cut and past or attach a file. Often times it takes a few days to find out that students did not graduate high school or are defaulted on their student loans, so all your work may be for nothing. Even if they graduate on average about 40% of people who fill out an application actually go to school. Prepare for alot of missed appointments, and alot of people swearing at you or threatening you because you are forced to call them 4 times a day.

    Morals:
    What morals? 66 year old retiree who lives off social security wants to know about computers, sign her up for an associates in IT. As long as you graduated from high school, and are willing to take out loans you are golden. There are no standards for getting accepted, there is no student who cant be successful. No computer, no car to get to the library... no problem. This is what you are told... the graduation rate is below 10%. If you want to be successful prepare to promise things to people that realistically they will never achieve.

    Work life balance:
    You are at that office at least 45 hours a week. Not getting enough students, you are encouraged to do overtime. There are pay periods i had 20 hours of overtime. You are asked to come in on Saturday too. Vacation you get 16 days, but good luck trying to use it. Managers will try to discourage you from using it especially on "Start weeks" basically ever 2-3 weeks, if you go you may be put on the track to being fired. If someone else has already requested off on your team on those days... too bad you cant take off

    Technology:
    Most of the technology is older than the people using it. Website down a lot, network outages, etc. Its really hard to sell always available internet education, when the application site has issues several days a week.

    Where the money comes from:
     Most of the students live off the government, i would say 50-70% of the students i spoke to didnt have jobs. So the academic year is conveniently prices at about $1500 less than the Federal Financial Aid maximum. So the vast majority of people only use FA to pay to school, which is fine except for the fact that no one graduates, all these loans go unpaid. As a result the taxpayers take the hit.

    Atmosphere: Very stressful, the focus is on numbers not on the students, You can never do enough managers always want more. You are timed on everything. How long you are on lunch, breaks even to the bathroom. If you are late more than a minute or two you have a conversation about how serious you are about your job.

    Management:
    Terrible dont really care too much about you, if you do something well, they will just ask you to do it again. There is no reward, no incentive, to do anything beyond the minimum. Most people play the game do exactly what is needed to ensure you have a job and nothing more. Once a year they have a pizza party for the best team, and occasionally you get to wear jeans when the Penguins play... those are the big perks you get from management

    Job Security: None. I was hired with about 30 people, after 90 days. 7 of us were left... 2 quit the rest were fired. Very high turn over rate. Lots of people fill out job applications while at work.Most people that get a new job move on rather quickly

    Advice to ManagementAdvice

    The company is on the verge of failure. The system that made online education is being regulated and soon you will either need to change or close down. IMO they need to clean house on the management level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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