Education Management Corporation

  www.edmc.edu
  www.edmc.edu
There are newer employer reviews for Education Management Corporation

 

Run.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Academic Counselor in Pittsburgh, PA
Former Employee - Academic Counselor in Pittsburgh, PA

I worked at Education Management Corporation full-time (more than 3 years)

Pros

Benefits were good and it's an office job where it's relatively easy to get hired. A good starting point for fresh grads who can't get hired anywhere else. Some of the people there are awesome but some are very shady. Culture can be relaxed and unprofessional, which can be fun, depending on what team you are on, but can also be a trap to be fired and it can be frustrating to see dance competitions around you when you are scared of losing your job because you couldn't lie well enough to make a student stay in school.

Cons

Management doesn't listen and I honestly think the entire Art Institute Online Division is run by complete morons. They are absolutely out of touch with the actual job, or the realities of said jobs, and promote wasting everyone's time by trying strategies that do not make sense or even work.

In addition, recruiting practices are completely unethical and competition is fostered between departments so that the students suffer. There is a guise of pretending that things are done for students, but really the company is engaged in extreme exploitation of poorer communities. When they get sued for something, they teach their employees how to lie better instead of making actual changes that will help the students.

Almost no one in leadership has any real college experience, only business and Kool Aid drinking experience. The result is a very toxic environment and a big facade that hides unscrupulous business dealings and the drive to do anything to make a quick buck.

Since the turnover is so high, there are ample opportunities for growth or changing positions, but student facing positions are all turning into the same job no matter your title: recruitment. In addition, management is selected based on favorites more than actual skills or qualities that relate to the job.

Morale is extremely low and you would be hard pressed to find any regular level employee who wholeheartedly enjoys their job or wants to stay with the company long term. You are treated like children and micromanaged until you feel like you are in a prison. Managers are trained to come over multiple times a day to check on what you are doing, you are sent lists of people to call, they check all of your dials and listen to every call. There is absolutely no trust that you are a responsible adult who is capable of doing your job. They constantly take any facet of the job that requires any kind of brainpower away from your responsibilities to make you dial more lists.

The company also claims that it is not required to abide by Do Not Call laws if the anyone attended classes there, even for a day. If you try to take a number out of the system you will be in trouble and in risk of violating "compliance." You were often screamed at by students who had asked to be removed repeatedly and no one would take any action. If a student withdrew, they were called 3-5 times per week begging them to return. This is borderline harrassment and you are truly a glorified telemarketer when you work there.

In addition, there is absolutely no flexibility or work/life balance, and the job is extremely stressful. Standards are put on regular employees that are completely disregarded by senior management. Normal employees are not permitted to even speak with middle management outside of work, but senior management enjoys happy hours all the time together. In addition, the president dated her direct report for over a year and they even bought a house together, but he stayed directly under her (no pun intended). Immediately after he transferred brands, an announcement about the crackdown in policy came out. It was transparent and also did not help morale. I get that things happen and people fall in love, but it could have been handled much more professionally, especially considering the fact that a normal employee would be fired in a heartbeat under the same circumstances.

Advice to ManagementAdvice

Change everything you are doing. Start with a real code of ethics and follow it instead of paying lip service to it. Actually put students first. Value talent and stop with the "anyone can do this job" mentality. Be open to constructive feedback and ideas. Stop playing favorites. Also, it's extremely unprofessional for the president of the division to be facebook friends with rank and file employees, which also shows with great obviousness the favoritism that happens. Act professionally and ethically.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

336 Other Employee Reviews for Education Management Corporation (View Most Recent)

Sort: Rating Date
  1.  

    Too stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Chandler, AZ
    Former Employee - Admissions Representative in Chandler, AZ

    I worked at Education Management Corporation full-time (more than an year)

    Pros

    Good pay, nice employees, good benefits

    Cons

    This a sales job. Don't let anyone tell you any differently. The students you actually "help" are few and far between.

    Advice to ManagementAdvice

    I don't know. Their jobs suck too.

  2.  

    It's not bad as a short term job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative in Pittsburgh, PA
    Current Employee - Admissions Representative in Pittsburgh, PA

    I have been working at Education Management Corporation full-time (less than an year)

    Pros

    EDMC will give virtually anyone a shot. They hire masses and masses of people, especially young people under 30, many right out of college. Very few companies are willing to do that nowadays. Overtime is strongly encouraged and, as long as you're hitting your goals, the atmosphere is very lax. You put in your own timecard, you can look at your phone while on the job, look at other things online, take a lunch whenever you want, go on break whenever you want, etc. Nobody is looking over your shoulder and questioning you about these things, as some other companies do. Of course, it all comes down to the number of students you get to start. That decides your fate. However, whatever anyone says of EDMC, they will hire young people right out of college for over $40k. How many other employers in the area, in this economy, will do that? So, I give them their dues for that. This is a solid job opportunity as long as you go into it knowing that it will be extremely difficult and have a plan to get a real job within 6 months.

    Cons

    They claim that it's not sales, but it is. You will constantly be under pressure to get applications and get students to start. There are no excuses for why you fail to meet your goals. If the student went to a previous school, is in default on a prior loan, and cannot receive financial aid...too bad. That's still your fault. If a student just decides to never pick up the phone or return your calls again after doing the application, that's also your fault. There are strict goals and you are constantly reminded of them. Management will constantly talk about how poorly the team is doing, how more effort is needed, etc. There is talk about helping students, but the talk consists of helping them get start by pushing them to apply on the first call. These calls can last up to 2 hrs and you are trained to do everything possible to keep them talking and not let them hang up. Also, right now there is a raise freeze. If you have your degree, then you will be hired at a flat rate of $41k per year. No bonuses, no raises, barely even a pat on the back for hard work. You will often stay an extra 2 hours late to work with a student, just to have them never pick up the phone again. This, along with constantly seeing good, decent coworkers get frustrated and quit, is the toughest part of the job. There are a great number of good employees at EDMC and very few make it past a year.

    Advice to ManagementAdvice

    Work harder on keeping the talent, instead of watching top ARs walk out the door because you refuse to give them a $2 an hour raise. That's pathetic.

    Recommends
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Education Management Corporation

Work at Education Management Corporation? Share Your Experiences

Education Management Corporation

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.