Eid Passport

  www.eidpassport.com
Work in HR? Unlock Free Profile

15 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • No Opinion of CEO

 

Great Products and Services - Poor Internal Structure

Anonymous Employee (Former Employee) Portland, OR

ProsThis company practically has the market cornered when it comes to streamlined vendor access to military bases across the country. They have the most installations/branches of the military covered of any company in the industry, and provide a great price point to customers for the quality of service being provided. The company provides free soda to employees, and hosts nice annual parties for all its employees. There is almost always opportunity to work a little overtime each week to earn extra money. There are no high pressure sales or quotas in vendor sales and support, which allows one to leave work at work when the shift is over. This company pays full medical, dental, and vision for its employees - which is awesome, and rare!

ConsThat said, there are no performance reviews or defined processes for advancement. Unless there is a huge fire, you are pretty much left alone. One has to strain to schedule meetings for discussing concerns, and performance. Also, any time there is money to be given out, EVERYONE gets a raise. Its hard to stomach when you know the person next to you: nods off at their station, rejects incoming calls, does personal stuff on either their work or cell phone, takes extended breaks, provides misinformation, or worse - creates escalations rather than attempting to neutralize/resolve them. When the company is doing well, everyone is told with the same blanket treatment what professionals they all are, and what a great job they're all doing. There is also poor enforcement of attendance policies, incentive programs, and things like break room cleanup duties. This sort of environment breeds laziness in your what-can-I-get-away-with reps and contempt in your finest, brightest, hard working employees; who will either dabble in "whatever" behaviors and attitudes themselves, or leave when they've had enough. Intentions are noble for trying to reduce job stress by providing a consequence-free environment - though the result is somewhat more unsightly. Also, the micro-management that comes from having a reactionary environment is quite frustrating to deal with as an employee. This also makes it difficult to measure success, and inhibits the formation of personal and professional goals.

Advice to Senior ManagementRaise the bar. I think you'll be surprised how many will rise to the challenge. Those who don't play ball shouldn't be working for you anyway - and you'll be glad you cut them loose to improve the quality, (and consequently morale), of your workforce. Take steps to become more proactive than reactionary. Document your processes, procedures, and program information or improve your training program. More of the same will ultimately hurt your reputation, internally and externally. If customer service is such a high priority, as is often iterated in motivational speeches, then treat it that way in practice. 'Do as I say not as I do' doesn't work. When you back up what you say with processes and enforcement, you build: credibility, respect, and actual motivation from your workforce.

No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    A growing company where the impact of your work is felt

    Software Engineer (Current Employee) Portland, OR

    I have been working at Eid Passport

    Pros: The impact of your work is directly visible and felt within the organization. The impact of you work is only… Cons: Large 2011 growth has created some chaos that the company is currently recovering… Advice to Senior Management: Continue to evolve the existing product. Continue to investigate and invest in new opportunities. … Yes, I would recommend this company to a friend More

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    "Terrible Place, too much micro-managing! Let EE'S be themselves and learn to trust them!"

    Customer Service Representative (Former Employee) Portland, OR

    I worked at Eid Passport

    Pros: RAPIDGate is a great program that is needed for the… Cons: Shitty working environment, management, and organization philosophies. Stop the micro-managing and let your… Advice to Senior Management: Give up some control and you just might find a… No, I would not recommend this company to a friend More

There are newer reviews on Eid Passport.

Worked for Eid Passport? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.