There are newer employer reviews for Eid Passport

 

Great Products and Services - Poor Internal Structure

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee  in  Portland, OR
Former Employee - Anonymous Employee in Portland, OR

I worked at Eid Passport full-time for more than 5 years

Pros

This company practically has the market cornered when it comes to streamlined vendor access to military bases across the country. They have the most installations/branches of the military covered of any company in the industry, and provide a great price point to customers for the quality of service being provided. The company provides free soda to employees, and hosts nice annual parties for all its employees. There is almost always opportunity to work a little overtime each week to earn extra money. There are no high pressure sales or quotas in vendor sales and support, which allows one to leave work at work when the shift is over. This company pays full medical, dental, and vision for its employees - which is awesome, and rare!

Cons

That said, there are no performance reviews or defined processes for advancement. Unless there is a huge fire, you are pretty much left alone. One has to strain to schedule meetings for discussing concerns, and performance. Also, any time there is money to be given out, EVERYONE gets a raise. Its hard to stomach when you know the person next to you: nods off at their station, rejects incoming calls, does personal stuff on either their work or cell phone, takes extended breaks, provides misinformation, or worse - creates escalations rather than attempting to neutralize/resolve them. When the company is doing well, everyone is told with the same blanket treatment what professionals they all are, and what a great job they're all doing. There is also poor enforcement of attendance policies, incentive programs, and things like break room cleanup duties. This sort of environment breeds laziness in your what-can-I-get-away-with reps and contempt in your finest, brightest, hard working employees; who will either dabble in "whatever" behaviors and attitudes themselves, or leave when they've had enough. Intentions are noble for trying to reduce job stress by providing a consequence-free environment - though the result is somewhat more unsightly. Also, the micro-management that comes from having a reactionary environment is quite frustrating to deal with as an employee. This also makes it difficult to measure success, and inhibits the formation of personal and professional goals.

Advice to ManagementAdvice

Raise the bar. I think you'll be surprised how many will rise to the challenge. Those who don't play ball shouldn't be working for you anyway - and you'll be glad you cut them loose to improve the quality, (and consequently morale), of your workforce. Take steps to become more proactive than reactionary. Document your processes, procedures, and program information or improve your training program. More of the same will ultimately hurt your reputation, internally and externally. If customer service is such a high priority, as is often iterated in motivational speeches, then treat it that way in practice. 'Do as I say not as I do' doesn't work. When you back up what you say with processes and enforcement, you build: credibility, respect, and actual motivation from your workforce.

Doesn't Recommend
Neutral Outlook
No opinion of CEO

16 Other Employee Reviews for Eid Passport (View Most Recent)

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  1. 1 person found this helpful  

    A growing company where the impact of your work is felt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer  in  Portland, OR
    Current Employee - Software Engineer in Portland, OR

    I have been working at Eid Passport

    Pros

    The impact of your work is directly visible and felt within the organization.
    The impact of you work is only limited by your imagination.
    The company is growing rapidly as the product is becoming heavily adopted
    Company has an exciting future ahead.

    Cons

    Large 2011 growth has created some chaos that the company is currently recovering from
    Company engineering process is still evolving (pro and con).
    No explicit annual review process.

    Advice to ManagementAdvice

    Continue to evolve the existing product. Continue to investigate and invest in new opportunities. Ensure that the company is executing towards a common goal. Create an annual review process.

    Recommends
    No opinion of CEO
  2. 1 person found this helpful  

    "Terrible Place, too much micro-managing! Let EE'S be themselves and learn to trust them!"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Eid Passport

    Pros

    RAPIDGate is a great program that is needed for the security of our military bases.

    Cons

    Shitty working environment, management, and organization philosophies. Stop the micro-managing and let your employees be themselves! Learn to trust your people and change your business model.

    Advice to ManagementAdvice

    Give up some control and you just might find a diamond in the rough!

    Doesn't Recommend
    Disapproves of CEO
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