Glassdoor is your free inside look at Elavon reviews and ratings — including employee satisfaction and approval rating for Elavon CEO Mike Passilla. All reviews posted anonymously by Elavon employees.
2 people found this helpful
Current Employee – been working at Elavon full-time for more than 3 years
Pros – One of the largest gateway and acquiring companies in North America
I love the people I work with, and the satisfaction of my job.
Cons – DB&A's involvement is leading the company to failure. Elavon is known for amazing service, and micro-management is smothering employees. I feel I cannot effectively do my job because I am forced to spend so much time keeping a very detailed tracking sheet accurate. Exceptional work is not recognized (which I have grown used to), but this new micro-management strategy makes going "Above and Beyond" a NEGATIVE thing in our metrics, leading a WORSE experience for our customers.
Reading from DB&A's reviews on this website, they are not there to help the company, but create an environment so stressful people leave. And our talented people WILL leave if DB&A is not REMOVED.
Advice to Senior Management – Kick out DB&A immediately, let local management teams perform their duty, and let the staff do their job!
Also: we should be leading the industry, other Payments companies are developing new technologies and offering better service. Everyone guns for #1, compete or fail.
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-06-13 17:02 PDT
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