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3 people found this helpful
Current Employee – been working at Electronic Payment Systems (EPS)
Pros – You are your own boss. Initial training is very helpful. They put you up in a hotel and train you. Then their are recorded daily webinars to keep you up to date and keep your sales skills sharp. EPS has been in business since the 80's and the CEO is very hands on. They are constantly trying to improve with new products, technologies, and equipment. You can make a great living very quickly, and help business owners in the process. You are your own boss and have the power to work as much or as little as you want.
Cons – If I had to chose an area to work on, I would say customer service can be very difficult to deal with. They have a tendency to not call merchants back when they say they will. It seems that customer service department needs to be expanded with better management. Because of this, you may lose a big part of your sales day to having to please your customer, instead of looking for new sales.
Advice to Senior Management – Keep up the good work on the sales department, but work on improving the customer service department. Maybe email out surveys to customers that call in to customer service and tech support to get a better idea of what is going on. Also keep merchants notified about their accounts with email notifications.
Yes, I would recommend this company to a friend
2012-01-06 07:54 PST
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