89 Employee Reviews (View Most Recent)

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Wonderful experience overall.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Guest Service Agent  in  Vienna, VA
Former Employee - Guest Service Agent in Vienna, VA

I worked at Embassy Suites part-time for more than a year

Pros

Management - Ryan McCarthy was the AGM at the time. I have since heard he was promoted to GM and I could not be more thrilled for him and his employees.

Cons

Long hours, rude guests, typical hotel expectations.

Advice to ManagementAdvice

Keep it up :)

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for Embassy Suites

  1.  

    Hilton is great, but management company at this location creates hostile/Shady work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Buffalo, NY
    Former Employee - Manager in Buffalo, NY

    I worked at Embassy Suites full-time for more than 3 years

    Pros

    Being able to work with Hilton Corporate and their in-depth SALT rating system and high standard QA inspections allowed for great professional growth

    Cons

    Management structure and guidance extremely lacking. No accountability of any staff especially senior management.

    Also very unethical accounting practices which create a very unnecessary stressful work environment. Budgets and forecasts are manipulated to the point where you don't know what is real or what to expect. Credits and invoices are held and moved continuously to manipulate the GL and make things look better then they actually are. Corporate accounting (Uniland) really needs to audit the hotel and every aspect of its accounting before they get themselves into some real trouble.

    Internal HR very unethical in dealing with staff to the point where senior managers lie and its covered up by fellow senior managers. Although Corporate HR (Uniland) try to keep the best control they can, but when they are not being told the truth its hard.

    During Hilton QA room inspections the GM will actually direct Reservations/ Front Office Manager to book rooms into the system that are actually empty so the inspector wont go into those rooms. Staff are threatened with their jobs if they don't come into work immediately when the inspector gets there or is on his way.

    The management company at this property (Brookwood Hospitality) has accepted a very lackluster GM and allowed him complete control of the property.

    Advice to ManagementAdvice

    Look at your management structure and hold people accountable.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    I have enjoyed working at this hotel!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Embassy Suites

    Pros

    Great company, has many staff reward celebrations

    Cons

    Did not receive raise after year of employment.

    Advice to ManagementAdvice

    If you want employees to stay around that are valuable, offer them raises and incentive to stay.

    Recommends
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