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2 people found this helpful  

Know what you're getting into (Rich & Dave Pay Attention)

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Tier I Customer Service Representative  in  Houston, TX
Current Employee - Tier I Customer Service Representative in Houston, TX

I have been working at Empyrean Benefit Solutions full-time for more than a year

Pros

The pay is decent ($15 an hour for Tier 1)
You get to work with many talented people.
1 Hour lunches with 2 15 minute breaks if time allows
Really challenging

Cons

Occurrences over ANYTHING (Calling in sick *child could be dying it's still an occurrence*, clocking in seconds late *literally count seconds*, misinforming participants due to incorrect data given). This has led to MANY talented people leaving only because they were sick, or had sick children.

Tasks are given to you if your supervisors did not complete their work (you will do team lead, tier 2, BA, PMs tasks)

Harassment over phones is never dealt with. Participants harass you all the time and dont expect them to report them to their HR (it looks bad for the clients)

Overworked like hell. Expect huge case loads, calls, chats, additional tasks to be completed or else it is an occurrence.

Advice to ManagementAdvice

1) You pay your BAs way too much and spend too much money on happy hours for them to have them give us their work and it's not just simply paperwork but correcting carrier file data also (strictly supposed to be BA work).

2) You promise your clients an automated file system. It does not exist and BAs perform these duties manually. Stop lying to your clients and expecting high productivity without providing high productivity tools to perform these tasks.

3) Tier 1s, Tier 2s, and Team Leads are in constant threat of losing their jobs for something as simple as being late by seconds. Yet, a BA can accidentally terminate 200 employees and their dependents and face no consequences as they have Tier 1s and 2s fix their problem. This is favoritism and should be reported to the EEOC and Department of Labor. It will happen. This is why you have error and omission claims being active processed.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

Other Reviews for Empyrean Benefit Solutions

  1. 1 person found this helpful  

    Good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Houston, TX
    Current Employee - Business Analyst in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time for more than a year

    Pros

    Company Culture and new building is great. People are relatively young, great for newly graduated candidates. Great training process. Quickly growing company.

    Cons

    Stressful, long hours during Open Enrollment. Low pay for the work hours required. You don't really have a say in what type of work you do. They pick and choose where you go and you are stuck with it. Extremely high turnover.

    Advice to ManagementAdvice

    Pay employees more and you will limit turnover.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great for those right out of school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Houston, TX
    Current Employee - Business Analyst in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time for more than a year

    Pros

    Great co-workers and Great mangers

    Cons

    Company growing, so you have to deal with their growing pains.
    Pay
    No life work balance
    Pay
    Turnover rate is kind of high.
    Oh and did I mention the pay?

    Advice to ManagementAdvice

    None. I feel they do the best they can with the resources available.

    Recommends
    Positive Outlook
    Approves of CEO
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