Empyrean Benefit Solutions

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35 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Disapproves of CEO

1 person found this helpful  

Unprofessional

Tier II Customer Service Representative (Current Employee) Houston, TX

ProsThe starting pay is competitve for the postion, right at the top of the payscale. The office is also ideal in that it's centrally located near the Galleria. It's easy to be hired on here as they cannot keep talent.

ConsNo real organization of client materials. No real training on the client specifics is provided. Team leaders sabotage employees in order to save themselves as this disorganization causes major problems and a scapegoat is required. Misinformation is intentionally given, sometimes client specifics are intentionally withheld to the detriment of the client. Current and prospective clients have no idea how inefficiently and inaccurately their HR functions are handled by this office. Employees blatantly berated and threatened (documented) on a regular basis. TURNOVER IS EXTRMEMELY HIGH

Advice to Senior ManagementHire new management. Perhaps not your friends, but those who are qualified to handle the job in a way that doesn't make employees quit in DROVES.

No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Know what you're getting into (Rich & Dave Pay Attention)

    Tier I Customer Service Representative (Current Employee) Houston, TX

    I have been working at Empyrean Benefit Solutions full-time for more than a year


    Pros: The pay is decent ($15 an hour for Tier 1) You get to work with… Cons: Occurrences over ANYTHING (Calling in sick *child could be dying it's still an occurrence*, clocking in seconds late *literally count seconds*, misinforming participants due to… Advice to Senior Management: 1) You pay your BAs way too much and spend too much money on happy hours for them to have them give us their work… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good starter job

    Business Analyst (Current Employee) Houston, TX

    I have been working at Empyrean Benefit Solutions full-time for more than a year


    Pros: Company Culture and new building is great. People are relatively young,… Cons: Stressful, long hours during Open Enrollment. Low pay for the work hours required. You don't really have a say in what… Advice to Senior Management: Pay employees more and you will limit turnover. No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
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