There are newer employer reviews for Empyrean Benefit Solutions
There are newer employer reviews for Empyrean Benefit Solutions

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Helpful (3)

Unprofessional

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Tier II Customer Service Representative in Houston, TX
Current Employee - Tier II Customer Service Representative in Houston, TX

I have been working at Empyrean Benefit Solutions full-time (More than a year)

Doesn't Recommend
Neutral Outlook
Disapproves of CEO
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

Pros

The starting pay is competitve for the postion, right at the top of the payscale. The office is also ideal in that it's centrally located near the Galleria. It's easy to be hired on here as they cannot keep talent.

Cons

No real organization of client materials. No real training on the client specifics is provided. Team leaders sabotage employees in order to save themselves as this disorganization causes major problems and a scapegoat is required. Misinformation is intentionally given, sometimes client specifics are intentionally withheld to the detriment of the client. Current and prospective clients have no idea how inefficiently and inaccurately their HR functions are handled by this office. Employees blatantly berated and threatened (documented) on a regular basis. TURNOVER IS EXTRMEMELY HIGH

Advice to Management

Hire new management. Perhaps not your friends, but those who are qualified to handle the job in a way that doesn't make employees quit in DROVES.

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  1. Helpful (3)

    Know what you're getting into (Rich & Dave Pay Attention)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier I Customer Service Representative in Houston, TX
    Current Employee - Tier I Customer Service Representative in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay is decent ($15 an hour for Tier 1)
    You get to work with many talented people.
    1 Hour lunches with 2 15 minute breaks if time allows
    Really challenging

    Cons

    Occurrences over ANYTHING (Calling in sick *child could be dying it's still an occurrence*, clocking in seconds late *literally count seconds*, misinforming participants due to incorrect data given). This has led to MANY talented people leaving only because they were sick, or had sick children.

    Tasks are given to you if your supervisors did not complete their work (you will do team lead, tier 2, BA, PMs tasks)

    Harassment over phones is never dealt with. Participants harass you all the time and dont expect them to report them to their HR (it looks bad for the clients)

    Overworked like hell. Expect huge case loads, calls, chats, additional tasks to be completed or else it is an occurrence.

    Advice to Management

    1) You pay your BAs way too much and spend too much money on happy hours for them to have them give us their work and it's not just simply paperwork but correcting carrier file data also (strictly supposed to be BA work).

    2) You promise your clients an automated file system. It does not exist and BAs perform these duties manually. Stop lying to your clients and expecting high productivity without providing high productivity tools to perform these tasks.

    3) Tier 1s, Tier 2s, and Team Leads are in constant threat of losing their jobs for something as simple as being late by seconds. Yet, a BA can accidentally terminate 200 employees and their dependents and face no consequences as they have Tier 1s and 2s fix their problem. This is favoritism and should be reported to the EEOC and Department of Labor. It will happen. This is why you have error and omission claims being active processed.

  2. Helpful (3)

    Good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Houston, TX
    Current Employee - Business Analyst in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Company Culture and new building is great. People are relatively young, great for newly graduated candidates. Great training process. Quickly growing company.

    Cons

    Stressful, long hours during Open Enrollment. Low pay for the work hours required. You don't really have a say in what type of work you do. They pick and choose where you go and you are stuck with it. Extremely high turnover.

    Advice to Management

    Pay employees more and you will limit turnover.

There are newer employer reviews for Empyrean Benefit Solutions
There are newer employer reviews for Empyrean Benefit Solutions

See Most Recent

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