There are newer employer reviews for Empyrean Benefit Solutions

Helpful (1)

Business Analyst

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Business Analyst in Houston, TX
Current Employee - Business Analyst in Houston, TX

I have been working at Empyrean Benefit Solutions full-time (less than a year)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Benefit Package
Schedule Flexibility
Casual Dress Code
Nice Office Atmosphere
Secure Building

Cons

Parking lot location
low starting pay

Advice to Management

Increase starting pay

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  1. Helpful (4)

    Customer Service Rep trained to avoid customer service

    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Empyrean Benefit Solutions full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule and good training

    Cons

    policies specifically state 'do not pass customer call to supervisor' - tough to do when someone is calling with a sick child in need of immediate action on their authorization.

    Advice to Management

    Don't hide from conflict and empower your employees to resolve concerns immediately - the 24 - 48 hour service level promise for a return phone call is completely out of whack with any other company in this industry

    Empyrean Benefit Solutions Response

    Feb 28, 2014HR

    We are listening to our employees. We are glad to hear the training you are receiving is beneficial to support you in your role. Our training is designed to empower every employee and give them ... More

  2. Helpful (4)

    Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX

    I worked at Empyrean Benefit Solutions full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    You can work from home. Come in little late or someday leave early, they don't care as long as your work is done. Good place to start off your career.

    Cons

    Not much room to grow and you are under-paid.

    Advice to Management

    If you want to keep your employees, give them better raise and base salary is very low as compared to many other companies. That is one big reason people quit. It's better to pay current employees more to retain them rather than spending money on new PDPs

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