Empyrean Benefit Solutions

  goempyrean.com
Work in HR? Unlock Free Profile

37 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
  • Work/Life Balance
  • Senior Management
  • Comp & Benefits
  • Career Opportunities
  • Approves of CEO

3 people found this helpful  

Expect a new challenge everyday!

Anonymous Employee (Current Employee) Houston, TX

ProsThe PTO is very generous. I see negative comments about working in the call center and that irritates me. The point is If you work hard, the managers do take notice! This is work and a call center at that! Your going to have some irate, crazy callers and your going to have nice, friendly callers. Simple as that! As far as training goes, I have worked in numerous call centers and they all give you basic training. You as individual need to take pride in your job and learn it as best as you can with what you have. If you feel your training materials or the system were not to your standards, be proactive and do something about it. Create your own learning templates and make suggestions. Even with refresher training and materials that can be read during ones own time, some reps still give bad information and that is not management fault! You need to take responsibility for your own work and make work easier for you. If you really dedicate yourself to being a rep, calls will be a slice of cake for you. I worked very hard for any promotion I've had. It wasn't because I was a favorite, it was because of my ambition to do well.Growth is always available to those who put in the work. Management team is very easy to talk to and will work with you.

ConsWork-life balance, more flexibility to work from home from a call center perspective. The Tier II"s do a lot of the BA work without proper training or time.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Very disorganized and more concerned about budgets than employees

    Anonymous Employee (Current Employee)

    I have been working at Empyrean Benefit Solutions full-time for more than a year

    Pros: They allow for casual dress, jeans, shorts and t-shirts can… Cons: Leadership cares more about numbers than people. They tell you they have flexible scheduling but they aren't flexible. There is not… No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Dynamic, challenging, fun work environment with lots of growth opportunity.

    Client Services Manager (Current Employee) Houston, TX

    I have been working at Empyrean Benefit Solutions full-time for more than 3 years

    Pros: Exposure to wide range of projects/technologies contributes to growth of skillsets. Ability to directly influence business results and be recognized for positive results. Company… Cons: Providing services to clients will always be challenging if the client's perception is that the services being delivered are not of high quality. The… Advice to Senior Management: Continue to focus on keeping small company mentality and continue… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

There are newer reviews on Empyrean Benefit Solutions.

Worked for Empyrean Benefit Solutions? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.