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Helpful (5)

Customer Care

  • Comp & Benefits
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Houston, TX
Former Employee - Anonymous Employee in Houston, TX

I worked at Empyrean Benefit Solutions

Pros

Empyrean is a great place to gain exposure to the employee benefits world. If you are a person that will ask questions and seek out additional explanations to problems yu will learn quite a bit. The employees with the most benefit experience are loyal to the company, although not reciprocated.

Cons

Empyrean is a small company, still having some growing pains. Most of their customer service employess originate from the competition, Mercer HR Services, and come with quite a bit of experience,which is one of the cons; these employees desire growth, however, the company does not promote much from within. Empyrean has overlooked knoweledgeable employees for promotions and hired friends or associates of current employees instead. This is definitely a moral killer.

Advice to Management

Provide more opportunities for growth. Certain employees should be able to take advantage of continued education classes or some type of licensing(Life) to help support their career. Long term employees should be encouraged to further their career. The more seasoned employees can be most beneficial to those newer employees with the same loyalty for their company and the customers they support.

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  1. Helpful (1)

    One of the best company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer
    Former Employee - Senior Software Developer

    I worked at Empyrean Benefit Solutions full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    . People are nice.
    . Company provides recreational activities (specially the Ping Pong tournament quarterly).
    Fast moving technology company
    . Great compensations
    . Great work and life balance (does not demand after hours work like many other places)
    . Great Technology VP who know and understand the core applications inside out
    . Work hours can be flexible
    . Employees referral bonus
    . Tuitions reimbursement programs

    Cons

    . Leaderships need to brief employees more on the direction of the company and other important headlines
    . Office is located closed to Houston Galleria; this is one of the most traffic congested area (this was the reason I left)
    . Need to provide carrier guidance for employees (ex: employee carrier objective and current path)

    Advice to Management

    . Updates employees on what's going on once a while
    . Have more town hall meetings
    . Listen and evaluate employees feedback

  2. Helpful (1)

    Excellent company with exceptional culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Manager in Houston, TX
    Current Employee - Client Services Manager in Houston, TX

    I have been working at Empyrean Benefit Solutions full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Empyrean has an excellent product. This is a key factor that is the basis for everything else. A great product means happy clients, happy clients mean more growth for the company, more growth for the company means more opportunity. There is also significant investment in new technology to stay at the forefront of the Ben Admin industry.

    The culture at Empyrean is excellent. Employees at all levels take pride in what they're working on. There is an entrepreneurial feel that everyone is here to work together for the good of the client and their employees. They work hard but you see occasional breaks where people chat, play basketball, ping pong, etc. I've been here a little more than a month and I can't remember how many people have offered help, advice, or just taken an interest in who I am and what I'm working on. All of this is not by accident, the leadership models these traits and they are encouraged throughout the organization.

    -Transparency in leadership
    -Company wide events
    -Department specific celebrations
    -Full kitchen on each floor
    -Competitive compensation
    -Lots of opportunity

    Cons

    Many of the cons in this company are more industry specific. No matter where you work there will be parts of the job, company, or the industry that you may not like. The goal is to find a company that provide the support and resources needed to succeed. That being said, if you are looking at a career in the professional services industry be prepared for:

    Seasonal Demands-Open enrollment is very busy and will require more time. This is balanced the rest of the year.
    Client Demands-You work for Empyrean and Empyrean works for their clients. Your client may need more help.
    Complexity-This is a very complicated industry and it's always changing. Expect to be constantly learning.
    No onsite gym for Empyrean employees. There is a discounted gym membership offered near the office.

    Advice to Management

    As Empyrean continues to grow it's technology and expand market reach continue to lead in a way that preserves and enhances the culture.

There are newer employer reviews for Empyrean Benefit Solutions
There are newer employer reviews for Empyrean Benefit Solutions

See Most Recent

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