There are newer employer reviews for Encore Capital Group
There are newer employer reviews for Encore Capital Group

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Helpful (2)

Fun While It Lasted

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Recruiter in San Diego, CA
Former Employee - Recruiter in San Diego, CA

I worked at Encore Capital Group full-time (More than a year)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

As a recruiter, I worked with some fantastic hiring managers, as well as intelligent, hard-working colleagues. The company prides itself on work-life balance and holds true to this for the most part. Lots of opportunities for gaining experience in new areas, such as helping to launch their CSR initiative, which was rewarding for me. Major focus on consumer interaction, which given their debt purchasing/collections business model, was refreshing and great to see. 50% 401(k) match is pretty good.

Cons

Truly dysfunctional HR management and process. Lots of ad hoc requests and administrative time-suck. Had a great manager that quit the company after lengthy disagreement with the director. The consultants they brought in to replace her were defunct. I found myself taking on lots of responsibilities that should not have belonged to me. A promotional opportunity promised to me ultimately proved nonexistent. Benefits were okay with the exception of 401(k) match. Could offer more perks to employees that would help to retain great people. The culture is highly analytical, which could be great for some, and bland/boring for others.

Advice to Management

Focus more attention on sub-executive management employees, offering better perks to keep people more satisfied and not just plugging away like automatons. There is enormous focus on the bottom line at all times, which is often lost in translation for non-management employees.

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  1. good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time

    Approves of CEO
    Approves of CEO

    Pros

    we have very good infrastucutre

    Cons

    need to concentrate on employee centricity

    Advice to Management

    work on pepople now

  2. Helpful (2)

    Good if you want to be comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Encore Capital Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Great coworkers. Everyone is friendly welcoming. There are decent employee events
    - Flexible work hours
    - Wellness incentives

    Cons

    - No real focus on training and development; if you want to pursue these opportunities, you have to fight to get them
    - Benefits and compensation; insurance is terrible (despite wellness incentives)
    - Communication in a large department - not everyone gets the right information at the right time
    - At least in this department, there is a high number of temporary employees which results in high turnover and constant training

    Advice to Management

    Invest in your employees. Provide more opportunities for growth and training.
    Reconsider having a larger temporary workforce. This puts a lot of stress on the environment. We are in a constant stage of hiring and training. We haven't been able to develop the expertise and knowledge that one needs

There are newer employer reviews for Encore Capital Group
There are newer employer reviews for Encore Capital Group

See Most Recent

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