Endurance International Group

  www.enduranceinternational.com
  www.enduranceinternational.com
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Very fun atmosphere with an ever growing product line

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Sales Consultant  in  Denver, CO
Current Employee - Sales Consultant in Denver, CO

I have been working at Endurance International Group full-time for more than a year

Pros

Great place to work, lots of fun people which really makes it an exciting place to go everyday. There are always new products and they offer lots of great contests and incentives.

Cons

Large corporation easy to feel like your efforts go unnoticed. Client base is small- medium businesses so you get a very good mix of personalities and success levels.

Advice to ManagementAdvice

Keep the fun atmosphere going and continue to innovate your product line

Recommends
Positive Outlook
Approves of CEO

53 Other Employee Reviews for Endurance International Group (View Most Recent)

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  1. 1 person found this helpful  

    No advancement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Endurance International Group for more than a year

    Pros

    You get paid regularly and good health benefits. You learn a lot about how a website works.

    Cons

    The company has a Sales department and then a tech support department that should be renamed a sales department with some technical knowledge, there is no real billing department any longer from what I can tell. The company does not care about the customer service side of things (you actually get in trouble for spending to much time helping the customer, poor AHT) and pushes very heavily to get the sale, managers get on you for your sales!! I have known many people who were awesome tech support agents who were fired for not making their sales, but keep in mind they were tech support agents not sales. Also they wont say they were fired for sales, they call it performance.

    The commission is done very shadily, they have a system that has a number but that number is not accurate and nobody knows what items are worth so you just take on blind faith that the company is not robbing you blind. You can ask when they will have a system that accurately shows your commission but they will tell you it is in development which generally means no idea maybe never.

    There is no real room for advancement here. If you don't get canned for sales or quit out of frustration for having to keep up with the 13 different metrics you must do well in to stay out of trouble then there are very few jobs you can move up into. This place is a call center and they are happy with who they have in the positions that they have them in, if you don't like it don't worry because you are probably tier 1 and they will just replace you in one of the many training classes they run to keep up with the people who have been fired or quit.

    They have terrible training programs that you only get when you first start, forget any sort of sales help because what they will do is have you sit and listen to the people who are doing well. What I discovered is that the people doing well eventually get fired for punching cards or making shady sales... when you fire people for sales what do you expect?

    You get a nice break room but I am not sure when you are supposed to be able to use it because you get 2 assigned 15 minute breaks and one 30 minute lunch which is about enough to get to the break room and eat before having to go back to the phones. Your breaks/lunch start the second you punch out so forget having time to go get something to eat.

    Upper management acts inappropriately, I wont get into details but on the less inappropriate they often shout things across the building to their "friends" making the customers ask you what that was all about or sounds like you all are having a party.
    When you read these reviews look at the people who like this job, they will tend to be people in higher positions because they are considered important, the rest of us are a dime a dozen and are treated as such.

    This job is super stressful and you have to pretend to be whatever company the customer is calling in for... If you just got offered a job here good luck!

    Advice to ManagementAdvice

    Start focusing on your employees and making your company work well and not be a death march.

    You will not last long if all you do is squeeze every last drop out of your customers while providing little to no actual support.

    Make some training classes to help your employees out. Increased product knowledge and sales tips will increase your sales, incredible but it works...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Now the new Walmart of hosting companies: Cheap, profit hungry, and no help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Tier I and Migration Support Tier I  in  Tempe, AZ
    Former Employee - Technical Support Tier I and Migration Support Tier I in Tempe, AZ

    I worked at Endurance International Group full-time for more than a year

    Pros

    You get paid on time, the break room is nice, end of the month lunches were cool.

    Cons

    Company is so money hungry and all management does is ride people about sales. Nobody ever takes care of the customers and people call in all the time wondering when their issue was going to be resolved. There were many times when other employees would make sales on a customer's account, basically telling a customer that this particular product would fix their issues.....when in fact it was usually a lie. There were times when people would have a ticket for an issue that had been going on for over 3 weeks. You would think that if someone cared about the customer, they would own the issue and see that it is actually fixed. The hosting system they have is cheap, and they charge way too much for it after the first initial term. For as much as they charged, they could have at least had web servers that could run Wordpress and Joomla halfway decent. And don't even get me started about ecommerce websites....which always seemed to have issues on EIG's systems. Another major issue is the fact that servers would go down, sometimes the phone system would go down completely, or even better is when our internal tools/CRMs would go down. We couldn't even help customers when these kinds of things happened and it was embarrassing to be representing the company when those types of issues would strike. Another issue with EIG is that they buy up companies and try to migrate all that data to the EIG system.....which usually ends up creating tons of problems....like when Domain.com, MyDomain.com, and Dotster.com were migrated to EIG's platform. It would be cool if EIG actually had a better system when they were trying to migrate people's websites and email. It's almost like EIG's eyes are bigger than their stomachs in terms of their hosting platform. They pretty much ruined Hostgator's reputation by moving a lot of Hostgator customer's to a datacenter in Utah where Bluehost and Justhost are located. The datacenter has a bad reputation. Hostgator had a lot of foreign customers which was awesome and they had a great following in South and Central America. But since Hostgator customers had such great service and stability before being acquired by EIG, those customers started leaving like crazy because of the poor service and reliability EIG servers have. Another bad thing is the fact that since EIG is so cheap, they don't even have a good back up and restore system in place. If your database crashes....good luck rebuilding it. I would never host a website or email on their system knowing the way things are ran there.

    Advice to ManagementAdvice

    Quit being so cheap about everything. And quit worrying about sales so much if you're never going to upgrade your systems. Also, please don't buy anymore companies unless you can make a more reliable and robust hosting system. The internal tools shouldn't only be hosted in Boston/Burlington. Your datacenters in Boston/Burlington need to be replicated somewhere else so that customer's sites and emails don't go down as much as they do. You need to improve EVERYTHING!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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