Enterprise Holdings

  www.go.enterpriseholdings.com
  www.go.enterpriseholdings.com
There are newer employer reviews for Enterprise Holdings

 

Overwhelmed, Honored and Ecstatic....

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Manager in Saint Louis, MO
Current Employee - Senior Manager in Saint Louis, MO

I have been working at Enterprise Holdings full-time (less than an year)

Pros

Huge history that has strived for 57 years...
Family owned, $16bn company that has FAMILY VALUES
Growth and career potential is like no other.

Cons

None, seriously I cannot think of any.

Advice to ManagementAdvice

Continue to drive change and adapt to new technologies....
Don't EVER change the culture.......... 57 years on and it's 1000% strong...

Recommends
Positive Outlook
Approves of CEO

187 Other Employee Reviews for Enterprise Holdings (View Most Recent)

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  1.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Enterprise Holdings full-time (more than 10 years)

    Pros

    Very team-oriented. Training is very good and feedback is received well. You will acquire a lot of knowledge about many aspects of a business. You are in charge of your career path very early. Great people all around. Ability to move across the country at all levels. Many management positions go to internal employees for the most part so good place to get your foot in the door. Overall culture is good. Micro-cultures are set by you and your teammates, so plenty of autonomy.

    Cons

    Work-life balance is typical for a corporate environment. It is in the hands of the individual to manage work-life quality. Adequate compensation for entry-level employees. Ability to advance your career to many divisions in company. Flexible work schedule if you are still in school. Great perks. Benefits are typical. Time-off requests are flexible for retail positions.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great place to work if you like daily headaches and frustration...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Agent - Roadside Assistance From Home in Tucson, AZ
    Current Employee - Customer Support Agent - Roadside Assistance From Home in Tucson, AZ

    I have been working at Enterprise Holdings full-time (less than an year)

    Pros

    Great coworkers, comfort of working from home. Fixed schedules for the most part.

    Cons

    Working from home is difficult when you have little support. The training was sufficient and I actually had fun in training.However, the systems are antiquated DOS systems and web based systems. On an average call, a roadside assistance agent will use 4 or 5 different systems just to help the customer. That is just ridiculous.
    After training, you are also split up into different teams. The team you are on may or may not have agents that work within the same department as you! On my team, the only agents who work roadside assistance are 3 other people that were in my training class. My manager does not have experience in roadside assistance! Trying to get a question answered in the team chat is almost pointless because no one else on the team does roadside. You will have to hope that you can find another agent in the department to help or spend 20 minutes on hold to reach the Escalations/Help Desk department.
    If you are sick, don't be sick for more than 2 days. If you are out for 3 or more days, you are required to obtain a doctor note to return to work. The doctor note must include the dates you were absent. Some doctors may do this, but many (especially in a hospital) will tell you that it is illegal to put any dates on a note that you were not seen by them.
    Also keep in mind that if you become "at risk" - meaning if you have 6 or more attendance points, you may lose your schedule. You will be put on an "at risk" schedule which could very well be late night schedules.
    If you have any problems with your computer, internet, or phone equipment and you are out for more than 15 minutes of your shift, you will get a tech exception. The downfall is that it is unpaid time and if you fall below a percentage for the month with any tech problems, you will be terminated. Regardless if it is your fault or not. The tech support team will automatically assume it is your ISP if you are having problems connecting. If your ISP tells you that everything is working normally, tech will then take you to do the most basic of troubleshooting steps - steps you probably already did on your own.
    The company tells everyone that the customers (and employees) are their priority. It is hard to agree with this because in roadside assistance, you will rely heavily on the individual rental branches to help if a replacement vehicle is needed. 99% of the time, they will tell you they cannot spare a vehicle. This will leave the customer with a broken down vehicle, most likely in the middle of no where while traveling. It is then it is the agent's responsibility to explain to the customer that there are no vehicles available and try to figure out another solution.
    All dispatching of service to customers is handled by a 3rd party. There have been cases were extremely long ETAs are given for a simple jump start or other light roadside service. It seems as if the 3rd party has no regard for Enterprise customers who are stuck on the side of the road or were involved in an accident.
    I could go on but I've already written a novel... My suggestion would be to look elsewhere for employment.

    Advice to ManagementAdvice

    Hold the individual branches more accountable for their actions. Develop software for the roadside department where everything is streamlined through one or two systems.
    Be more willing and flexible with your employees when certain situations arise such as health situations and financial situations.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Enterprise Holdings

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