There are newer employer reviews for Enterprise Rent-A-Car
There are newer employer reviews for Enterprise Rent-A-Car

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Satisfied

Current Employee - Technical Writer in Saint Louis, MO
Current Employee - Technical Writer in Saint Louis, MO

I have been working at Enterprise Rent-A-Car full-time (More than 8 years)

Pros

Work life balance diversified cultures and values

Cons

Less benefits & pay growth and opportunities

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  1. Helpful (8)

    if your a glutton for punishment and have no self esteem welcome to reservations.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Reservation Sales Agent in Saint Louis, MO
    Former Employee - Work From Home Reservation Sales Agent in Saint Louis, MO

    I worked at Enterprise Rent-A-Car full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The starting pay is pretty good and you get to work from home which can be a luxury.

    Cons

    Working from home soon turns into a nightmare. Every technical issure you have with your computer is watched over by management and very little of it is excused unless they finally admit that it might be a problem on their end. You start to feel trapped in your own home and you gain weight quickly, even quicker if this job depresses you and alot of times it will. You are constantly lying to customers to get them to make a reservation and get this, the reservation you make for them may not even be valid because once they get to the location they dont have cars for the customer. As a res agent you are the first person the customer talks to so if they are angry you better find a way to make it up to them first or they take a survey on you and you could get fired if 26% of your surveys are bad. Speaking of the surveys they are totally not in your favor. They just ask a one word question like were you satisfied? and they can answer on a sliding scale of 1-5. 5 being the highest. If you receive anything but a five it counts against you like a zero. So a customer could say hey im not happy because your sold out of cars or i cant use a debit card and take the survey and thats your fault. There is no way for you to defend against that. The metrics you have to meet are insanely difficult and I was even told by a former trainer that it was considered a fluke if you bonus or get a raise. So in essence you have to find a way to cheat the system in order to bonus or even just make it because they are always implying you could get fired or disciplined, Have you ever heard that song "Shiny Happy People" by R.E.M. where you know hes being totally sarcastic about being happy all the time well this is what management wants you to be, super happy all the time theres no room for anything else and if it shows in your tone you get talked to about it. Sometimes I wonder if this is a cult like enviroment because they expect you to conform to whatever they say and be just like them. Often managers will talk down to you like your stupid but in a happy friendly way and as they are going over your calls with you they split hairs about everything you can never have a truly perfect or happy call. Also it doesnt help that customers will try and berate you every chance they get because they know theres that survey just around the corner so you better magically make cars appear at 5.00 dollars per day or get your head put on the chopping block. In the end the call center portion of enterprise could really care less about their employees and they sell you a dream, unfortunately before you know it it turns into a nightmare...

    Advice to Management

    do something about your insanely difficult metrics and stop relying on sqi all the time. Sometimes customers just want to take out their anger on someone and use that as revenge but you still put us up for it. Why? Be more encouraging and uplifting to your underlings and they will try to work harder for you. Also quit being fake and realize you cant please someone 100% of the time.


  2. Helpful (1)

    RUN!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management Trainee in Chicago, IL
    Former Employee - Management Trainee in Chicago, IL

    I worked at Enterprise Rent-A-Car full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -young & fun people (for the most part) -occasional happy hour -you get to drive the latest honda civic, ford focus, and if you're lucky....a fiat! -You get to laugh every time someone brings up the scene from Step Brothers "I'm gonna do what's sensible. File for unemployment, and then try to get a job at Enterprise Rent A Car. Because they have an excellent corporate structure, and they give you the tools to be your own boss!" TRUTH: You should just file for unemployment because it will be about the same money as you will make from this job.

    Cons

    -The pay is terrible! Your friends who can't find a job out of college and are working part-time gigs (bartender, baby sitter, dog walker, street sweeper) will all make more than you. Just keep drinking every night after work, and tell yourself it will get better (IT WON'T) -Those happy hours I talked about earlier consist of you going out and listening to other employees getting off on talking about their sales power #'s, how bad they screwed over this one customer, and all the neat cars they drove today! Like I said, just keep drinking! -Washing cars in a shirt & tie is pretty fun -Driving customers home (no tip necessary because they think you make decent money. HA!) -Everything lives and dies on your ESQI scores which consist of calling about 5% of the customers that you have to see if they were completely satisfied(great selection huh). -No matter how good you're selling or how good your ESQI is, it's never good enough -"Our employees are our #1 asset!" Yes, you will be a slave and the reason for this company thriving. However, don't expect to be treated like you are the "#1 asset"

    Advice to Management

    Quit living in a fantasy land! You work for a rental car company, and should probably start looking for a new job because chances are that you are not going any higher than where you are now! If you're going to pay college graduates close to minimum wage, than expect close to minimum wage results!


There are newer employer reviews for Enterprise Rent-A-Car
There are newer employer reviews for Enterprise Rent-A-Car

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