Enterprise Rent-A-Car
3.0 of 5 2,702 reviews
www.go.enterprise.com Saint Louis, MO 5000+ Employees

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1 person found this helpful  

Big Green Machine. Not a bad place to be.

Management Assistant (Current Employee)
Portland, OR

ProsPROS
- Your branches' employees and the environment. The people you work with WILL make the experience.
- The ease of relocating to different state (transferring from Group to Group)
- Benefits Package (medical, dental, etc.)
- The customer service, marketing, people skills, and sales experience you learn is immeasurable.
- Employee Referral/Car sale bonuses. Depending on Group: $1000-$2000, and $100-300 respectively
- Many career opportunities outside of Daily Rental.
- Internal positions are constantly opening up (either through promotions or people leaving the company).

Overall, the company isn't bad for a recent grad. It's all there you just have to be okay with low pay, seriously driven, and willing to put in the long hours (for AT LEAST a year).

ConsCONS
- Low pay ($11-13/hr)...Roughly $30,000 annual gross pay
- Strictly performance based/sales position BUT no sales incentives or commission pay
- Long hours 47-50/week. (Mon-Fri, 10 hr/day)
- Turnover/Retention rate
- Young/"Not-quite-ready" management
- New pay plans for Assistant Managers
- Best positions where the work you do is proportional (or better) to your pay would be a Management Assistant, Branch Manager, or Area Manager.
- "Work/life balance" is seriously non-existent. For example, they make sure you reach your 47-50 hours (depending on group), but your schedule is extremely inconsistent and dependent on what works for the Branch. If you work a Saturday, you'll "FLEX" i.e. come in for 2-3 hrs during a day in the week then leave. So basically working 6days/week. Difficult to justify if your commute is >35-40min.

Overall, the pay and time put in used to be worth it when you could make up for the low pay in clocking a lot of overtime hours. At those times, I didn't mind the lack of social life because the paychecks made up for it. It goes without saying that a good portion of Groups and Branches are understaffed, underpaid, overworked.

Advice to Senior ManagementMany great core philosophies and Founding Values within this company. I'd recommend that they are actually utilized. Retention seems to be a new up-and-coming priority. I think the 3 main reasons behind the high turnover is that the "work/life balance" is non-existent, employee development is emphasized at the "Stages" not in the branch, and that employees inevitably begin to lack the "buy-in" they once had in orientation. The Recruiting/HR department are choosy in the hiring process, as they should be. The issue isn't the ability to get worthy applicants, it's retaining the ones that make it, see Enterprise as great, but lack the employee development from management that was emphasized.

Train Branch managers in creating the “buy-in” environment. Happy employees yield happy customers which in turn make for a great business. Aside from the email surveys, I'd recommend actually having a focus-group type session during an MT’s 4-7 month period. Not for employees to complain, but to offer constructive viewpoints on the development, operations, etc. Also, making the test a little bit more difficult to pass (but also FULLY preparing) would serve as a greater benefit than passing mediocre performing employees and then having them pass traits on to new MTs.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Tiring yet somewhat rewarding

    Management Assistant (Current Employee)
    Philadelphia, PA

    I have been working at Enterprise Rent-A-Car full-time for more than a year


    Pros: Great company name and training program. With experience at Enterprise you… Cons: Extremely underpaid for the work you do, told if you perform you will get promoted (NOT TRUE) at least in the area I was in… Advice to Senior Management: Stop feeding the lower level employees the bogus idea that you will suceed as much as you want to. Everything is political and cannot do… Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company… More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Tough sales environment

    Management Trainee (Former Employee)
    Seattle, WA

    I worked at Enterprise Rent-A-Car full-time for less than a year


    Pros: A lot of young people makes for a fun and energetic environment; a lot of potential to move up in the company quickly; autonomy even… Cons: Very competitive environment based on sales performance; long days, physical work (on your feet most of the day, often washing… More
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