There are newer employer reviews for Enterprise Rent-A-Car

1 person found this helpful  

Big Green Machine. Not a bad place to be.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Management Assistant in Portland, OR
Current Employee - Management Assistant in Portland, OR

I have been working at Enterprise Rent-A-Car full-time (more than an year)

Pros

PROS
- Your branches' employees and the environment. The people you work with WILL make the experience.
- The ease of relocating to different state (transferring from Group to Group)
- Benefits Package (medical, dental, etc.)
- The customer service, marketing, people skills, and sales experience you learn is immeasurable.
- Employee Referral/Car sale bonuses. Depending on Group: $1000-$2000, and $100-300 respectively
- Many career opportunities outside of Daily Rental.
- Internal positions are constantly opening up (either through promotions or people leaving the company).

Overall, the company isn't bad for a recent grad. It's all there you just have to be okay with low pay, seriously driven, and willing to put in the long hours (for AT LEAST a year).

Cons

CONS
- Low pay ($11-13/hr)...Roughly $30,000 annual gross pay
- Strictly performance based/sales position BUT no sales incentives or commission pay
- Long hours 47-50/week. (Mon-Fri, 10 hr/day)
- Turnover/Retention rate
- Young/"Not-quite-ready" management
- New pay plans for Assistant Managers
- Best positions where the work you do is proportional (or better) to your pay would be a Management Assistant, Branch Manager, or Area Manager.
- "Work/life balance" is seriously non-existent. For example, they make sure you reach your 47-50 hours (depending on group), but your schedule is extremely inconsistent and dependent on what works for the Branch. If you work a Saturday, you'll "FLEX" i.e. come in for 2-3 hrs during a day in the week then leave. So basically working 6days/week. Difficult to justify if your commute is >35-40min.

Overall, the pay and time put in used to be worth it when you could make up for the low pay in clocking a lot of overtime hours. At those times, I didn't mind the lack of social life because the paychecks made up for it. It goes without saying that a good portion of Groups and Branches are understaffed, underpaid, overworked.

Advice to ManagementAdvice

Many great core philosophies and Founding Values within this company. I'd recommend that they are actually utilized. Retention seems to be a new up-and-coming priority. I think the 3 main reasons behind the high turnover is that the "work/life balance" is non-existent, employee development is emphasized at the "Stages" not in the branch, and that employees inevitably begin to lack the "buy-in" they once had in orientation. The Recruiting/HR department are choosy in the hiring process, as they should be. The issue isn't the ability to get worthy applicants, it's retaining the ones that make it, see Enterprise as great, but lack the employee development from management that was emphasized.

Train Branch managers in creating the “buy-in” environment. Happy employees yield happy customers which in turn make for a great business. Aside from the email surveys, I'd recommend actually having a focus-group type session during an MT’s 4-7 month period. Not for employees to complain, but to offer constructive viewpoints on the development, operations, etc. Also, making the test a little bit more difficult to pass (but also FULLY preparing) would serve as a greater benefit than passing mediocre performing employees and then having them pass traits on to new MTs.

Recommends
No opinion of CEO

3042 Other Employee Reviews for Enterprise Rent-A-Car (View Most Recent)

Sort: Rating Date
  1.  

    Tiring yet somewhat rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Philadelphia, PA
    Current Employee - Management Assistant in Philadelphia, PA

    I have been working at Enterprise Rent-A-Car full-time (more than an year)

    Pros

    Great company name and training program. With experience at Enterprise you will learn every facet of running a business and much, much more.

    Cons

    Extremely underpaid for the work you do, told if you perform you will get promoted (NOT TRUE) at least in the area I was in (lead the region in sales for 8 straight months and told I wasn't ready to move up), and you work so much its not even funny (becomes your life, make sure you have a VERY understanding significant other)

    Advice to ManagementAdvice

    Stop feeding the lower level employees the bogus idea that you will suceed as much as you want to. Everything is political and cannot do anything with a good customer service score. Also the payscale is god awful and should reflect the job your doing or compensated in some way, shape or form.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Tough sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Trainee in Seattle, WA
    Former Employee - Management Trainee in Seattle, WA

    I worked at Enterprise Rent-A-Car full-time (less than an year)

    Pros

    A lot of young people makes for a fun and energetic environment; a lot of potential to move up in the company quickly; autonomy even for lowest-level associates; great sales and customer service experience; at the end of the day the focus is still on the customer, they do a good job living up to their customer service reputation; was a great first job out of college, toughens you up and gives you a lot of direct face time which is a valuable experience to carry to any job

    Cons

    Very competitive environment based on sales performance; long days, physical work (on your feet most of the day, often washing cars); low pay at the start, no monetary incentives for perfomance; can be a high-stress environment during the busy season (summer)

    No opinion of CEO
There are newer employer reviews for Enterprise Rent-A-Car

Work at Enterprise Rent-A-Car? Share Your Experiences

Enterprise Rent-A-Car

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.