Enterprise Rent-A-Car

  www.go.enterprise.com
  www.go.enterprise.com
There are newer employer reviews for Enterprise Rent-A-Car

 

Overwhelming

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Assistant Manager in Orem, UT
Current Employee - Assistant Manager in Orem, UT

I have been working at Enterprise Rent-A-Car full-time (more than an year)

Pros

Experience working in customer service, sales, account management, and marketing from the very beginning. You get to manage revenue flows that are much larger than someone of similar experience might manage. The opportunity to progress within the company early on and to set yourself apart is very easy.

Cons

The business model is designed to burn through employees and bottlenecks where the money is actually decent. Offices are constantly staffed with enough employees to get by and still pass the overwhelming majority of profits to upper management. All this is done while holding the dreaded customer service scores over the head of branch management. You work your tail off and then gravel to customers so that you can get good customer service scores. Without these scores, it is completely impossible to be promoted, even when your office is less than half staff and you are performing at high profit levels. This could be admirable if the customer service scores were actually realistic. They make a very small number of phone calls to random customers. The statistics would be scoffed at by any statistics professor, but Enterprise regards them as gospel truth.

Recommends
Neutral Outlook
Approves of CEO

3246 Other Employee Reviews for Enterprise Rent-A-Car (View Most Recent)

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  1.  

    Great place to get experience right out of college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Assistant in Des Moines, IA
    Former Employee - Management Assistant in Des Moines, IA

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    Ability to work under different managers and learn their management styles. Seeing both good and not so good styles helps you develop your own. You can have your hands in the "books" from day one. No question is off limits when you look at the P&L statement with management. You can help create goals and track progress, implement your ideas on how to improve sales. You can help gain new business and maintain the business partnerships we already have, as well as assist with training new hires. Great place to work to get some management experience.

    Cons

    There is only one way you can get promoted--sales directly to the customer. One way you can bring money into the company is through gaining new accounts. These accounts bring in consistent revenue for years to come. This doesn't count for anything...but a one time sale to a customer that may bring in an additional $150 in a week is the only thing they care about.
    If you like a quick sales approach, you will succeed and have a great career at Enterprise. However if you like to build a relationship (like you do when you gain a new account, as I mentioned above), this job is not for you.

    Advice to ManagementAdvice

    Take another look into how one might qualify to get promoted.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Part of their mission is that the company takes care of its employees, for the better?...not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Agent
    Former Employee - Rental Agent

    I worked at Enterprise Rent-A-Car full-time (more than 3 years)

    Pros

    It is a good place to learn the breadth of the car rental business.

    Cons

    The company says it will reward hard work through advancement but that seldom was the case. The pay for hard, long days and evenings of work was insulting. Having a response to questions about pay or even sometimes serious issues just relating to work could take weeks if not longer. Much to consider before climbing on board.

    Advice to ManagementAdvice

    Don't just automatically believe a manager's words about a problem. Truly value the employee who works in the trenches every day and have your own managers work in the trenches beside those employees...OFTEN.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Enterprise Rent-A-Car

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