Enterprise Rent-A-Car
3.0 of 5 2,703 reviews
www.go.enterprise.com Saint Louis, MO 5000+ Employees

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Overwhelming

Assistant Manager (Current Employee)
Orem, UT

ProsExperience working in customer service, sales, account management, and marketing from the very beginning. You get to manage revenue flows that are much larger than someone of similar experience might manage. The opportunity to progress within the company early on and to set yourself apart is very easy.

ConsThe business model is designed to burn through employees and bottlenecks where the money is actually decent. Offices are constantly staffed with enough employees to get by and still pass the overwhelming majority of profits to upper management. All this is done while holding the dreaded customer service scores over the head of branch management. You work your tail off and then gravel to customers so that you can get good customer service scores. Without these scores, it is completely impossible to be promoted, even when your office is less than half staff and you are performing at high profit levels. This could be admirable if the customer service scores were actually realistic. They make a very small number of phone calls to random customers. The statistics would be scoffed at by any statistics professor, but Enterprise regards them as gospel truth.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Great place to get experience right out of college.

    Management Assistant (Former Employee)
    Des Moines, IA

    I worked at Enterprise Rent-A-Car full-time for more than 3 years


    Pros: Ability to work under different managers and learn their management styles. Seeing both good and not so good styles helps you develop your own. … Cons: There is only one way you can get promoted--sales directly to the customer. One way you can bring money into the company is through gaining… Advice to Senior Management: Take another look into how one might qualify to get… Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Part of their mission is that the company takes care of its employees, for the better?...not so much.

    Rental Agent (Former Employee)

    I worked at Enterprise Rent-A-Car full-time for more than 3 years


    Pros: It is a good place to learn the breadth of… Cons: The company says it will reward hard work through advancement but that seldom was the case. The pay for hard, long days and… Advice to Senior Management: Don't just automatically believe a manager's words about a problem. Truly value the employee who works… No, I would not recommend this company to a friend More
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Enterprise Rent-A-Car – Why Work for Us?

This is where it all starts. When you join us at Enterprise Rent-A-Car, you'll be part of an industry leader with a rich history. The Enterprise Rent-A-Car brand is owned by St. Louis based Enterprise Holdings, a… Full Overview

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