Enterprise Rent-A-Car

www.go.enterprise.com
There are newer employer reviews for Enterprise Rent-A-Car

 

Great place to get experience right out of college.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Management Assistant in Des Moines, IA
Former Employee - Management Assistant in Des Moines, IA

I worked at Enterprise Rent-A-Car full-time (more than 3 years)

Pros

Ability to work under different managers and learn their management styles. Seeing both good and not so good styles helps you develop your own. You can have your hands in the "books" from day one. No question is off limits when you look at the P&L statement with management. You can help create goals and track progress, implement your ideas on how to improve sales. You can help gain new business and maintain the business partnerships we already have, as well as assist with training new hires. Great place to work to get some management experience.

Cons

There is only one way you can get promoted--sales directly to the customer. One way you can bring money into the company is through gaining new accounts. These accounts bring in consistent revenue for years to come. This doesn't count for anything...but a one time sale to a customer that may bring in an additional $150 in a week is the only thing they care about.
If you like a quick sales approach, you will succeed and have a great career at Enterprise. However if you like to build a relationship (like you do when you gain a new account, as I mentioned above), this job is not for you.

Advice to ManagementAdvice

Take another look into how one might qualify to get promoted.

Recommends
Neutral Outlook
Approves of CEO

3392 Other Employee Reviews for Enterprise Rent-A-Car (View Most Recent)

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  1.  

    Happy to have a position, but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Enterprise Rent-A-Car

    Pros

    Easy work in theory, but very demanding.

    Cons

    No advancement opportunities for those who have been with the company long term, but younger candidates are promoted.

    Advice to ManagementAdvice

    if you cared more about employees, production would go up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Big Green Machine. Not a bad place to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Assistant in Portland, OR
    Current Employee - Management Assistant in Portland, OR

    I have been working at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    PROS
    - Your branches' employees and the environment. The people you work with WILL make the experience.
    - The ease of relocating to different state (transferring from Group to Group)
    - Benefits Package (medical, dental, etc.)
    - The customer service, marketing, people skills, and sales experience you learn is immeasurable.
    - Employee Referral/Car sale bonuses. Depending on Group: $1000-$2000, and $100-300 respectively
    - Many career opportunities outside of Daily Rental.
    - Internal positions are constantly opening up (either through promotions or people leaving the company).

    Overall, the company isn't bad for a recent grad. It's all there you just have to be okay with low pay, seriously driven, and willing to put in the long hours (for AT LEAST a year).

    Cons

    CONS
    - Low pay ($11-13/hr)...Roughly $30,000 annual gross pay
    - Strictly performance based/sales position BUT no sales incentives or commission pay
    - Long hours 47-50/week. (Mon-Fri, 10 hr/day)
    - Turnover/Retention rate
    - Young/"Not-quite-ready" management
    - New pay plans for Assistant Managers
    - Best positions where the work you do is proportional (or better) to your pay would be a Management Assistant, Branch Manager, or Area Manager.
    - "Work/life balance" is seriously non-existent. For example, they make sure you reach your 47-50 hours (depending on group), but your schedule is extremely inconsistent and dependent on what works for the Branch. If you work a Saturday, you'll "FLEX" i.e. come in for 2-3 hrs during a day in the week then leave. So basically working 6days/week. Difficult to justify if your commute is >35-40min.

    Overall, the pay and time put in used to be worth it when you could make up for the low pay in clocking a lot of overtime hours. At those times, I didn't mind the lack of social life because the paychecks made up for it. It goes without saying that a good portion of Groups and Branches are understaffed, underpaid, overworked.

    Advice to ManagementAdvice

    Many great core philosophies and Founding Values within this company. I'd recommend that they are actually utilized. Retention seems to be a new up-and-coming priority. I think the 3 main reasons behind the high turnover is that the "work/life balance" is non-existent, employee development is emphasized at the "Stages" not in the branch, and that employees inevitably begin to lack the "buy-in" they once had in orientation. The Recruiting/HR department are choosy in the hiring process, as they should be. The issue isn't the ability to get worthy applicants, it's retaining the ones that make it, see Enterprise as great, but lack the employee development from management that was emphasized.

    Train Branch managers in creating the “buy-in” environment. Happy employees yield happy customers which in turn make for a great business. Aside from the email surveys, I'd recommend actually having a focus-group type session during an MT’s 4-7 month period. Not for employees to complain, but to offer constructive viewpoints on the development, operations, etc. Also, making the test a little bit more difficult to pass (but also FULLY preparing) would serve as a greater benefit than passing mediocre performing employees and then having them pass traits on to new MTs.

    Recommends
    No opinion of CEO
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