There are newer employer reviews for Enterprise Rent-A-Car

Great experience.....don't stay too long

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Anonymous Employee in Raleigh, NC
Former Employee - Anonymous Employee in Raleigh, NC

I worked at Enterprise Rent-A-Car full-time (more than 3 years)

Pros

Great customer service experience and opportunity to run your own rental branch

Cons

Very low pay for the amount of time that you will work.

Doesn't Recommend
Neutral Outlook
No opinion of CEO
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  1. Seems Reputable from the outsiders/new employee perspective until you learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rental Agent in Manchester, NH
    Former Employee - Rental Agent in Manchester, NH

    I worked at Enterprise Rent-A-Car full-time (more than 5 years)

    Pros

    Decent 401K and Profit Sharing for full time employee's and the medical is not bad either.

    Cons

    Everyone starts as a Manager of some kind, which leads to ALL CHIEFS and NO Indians, and they are all back stabbing each other to appear better, horrible horrible selection of just out of college grads from the PARTY schools.

    Advice to ManagementAdvice

    Look at the way National Car Rental and Alamo Rent A Car ran operationally speaking, before you took over both brands and are currently burying them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. A great company to experience the pros and cons of corporate America

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management Trainee in New Orleans, LA
    Current Employee - Management Trainee in New Orleans, LA

    I have been working at Enterprise Rent-A-Car full-time (more than a year)

    Pros

    This company is great for a recent college grad looking to gain experience to add to a resume. You learn how to operate all aspects of a business including budgets and customer service. The main lesson that will be learned is how to work with different personalities and being able to stay true to who you are no matter what situation may come about.

    Cons

    In the interview they tell you the amount of hours you will work a week but that isn't fully understood until you begin working. You will be working between 47-52 hours/week, unless you get another email from corporate telling of a "work-life balance" and your hours will be cut again. The level is stress in this position is absolutely ridiculous, from the first customer with a major complaint at 7:30 am to being cursed out by a customer behind their misunderstanding of the rental process. There is NO COMMISSION, and employees aren't appreciated by upper management. Some of the expectations are impossible to meet and all of the work that is assigned is almost impossible to complete in one day as well but you must find a way to do it with a smile or risk being written up.

    Advice to ManagementAdvice

    Show appreciation to employees more often and give more opportunities for networking outside of happy hour. Give more help in the branch and don't expect miracles when an office is understaffed or hire more help. Lastly, upper management needs to understand that in some areas of the country the ESQI and Sales #'s will not balance out it's either going to be one or the other but not both especially if you are in an area where damage done to cars is a daily event and ESQI survey calls are given to the majority of customers with unsolvable issues

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Enterprise Rent-A-Car

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