There are newer employer reviews for Epicor Software

 

Work - Life Balance

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Systems Engineer in Austin, TX
Current Employee - Systems Engineer in Austin, TX

I have been working at Epicor Software full-time (less than an year)

Pros

* work-life balance. Most people work late/overtime, but few are working 50+ hrs a week which seems fairly common at many companies these days.
* little to no micro-management. People are allowed to do their jobs without endless meetings and without the annoying policy reminder emails or inspirational KoolAid that so many companies are drowning in ("remember smoke break is only 15 min." etc)
* not overly restrictive company budget (good hardware for the size of the company), ability to order tools and supplies needed to do your job
* autonomy - each group seems empowered to structure their policies etc to fit their group dynamic
* generally happy, unstressed, friendly workforce
* company has financial backers with the resources to help weather the recession without unnecessary belt-tightening, and businessmen who have the vision to move the company forward.

Cons

* patchwork - this company is a patchwork of two major companies merged, with many legacy acquisitions not well integrated. And acquisitions continue. Little is uniform across the company (at this stage) - policies, hardware, company vibe. And lots of things are legacy.
* for my location, most folks are at the beginning or ends of their careers, probably because of a lack of career advancement.
* high turnover (for the tech group - other groups, many folks stay more than 10yrs)
* groups are silo'd. Some functions are split up in ways that are not obvious or clean. Not enough communication between different locations.
* pace of change is slow. This is nice for perfectionists who want to take the time to do a good job, but frustrating when there is lots of change needed to get to where the company should be.

Note to Potential Employees: Take note of the dates on the reviews. Things have changed - seem to have improved once the companies were acquired/funded by Apax in 2011.

Advice to ManagementAdvice

None. After getting to know the place, I think it's well run and headed to great things. I appreciate the inspirational and aspirational tone of upper management as opposed to an autocratic tone. I came from a hard-driving competitor who drives themselves so hard that they introduce all kinds of internal disfunction to the detriment of the company and customers.

Benefits (health coverage) seem a bit sparse, but I think that's the industry right now.

Perhaps a little more attention needs to be focused on pushing out unified policies, integrating groups and promoting closer teamwork / better communication. A good way of doing this might be to promote inter-branch visits as appropriate. Meeting co-workers in person greatly enhances teamwork.

Recommends
Positive Outlook
Approves of CEO

222 Other Employee Reviews for Epicor Software (View Most Recent)

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  1. 2 people found this helpful  

    No Process, Political and bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Minneapolis, MN
    Current Employee - Consultant in Minneapolis, MN

    I have been working at Epicor Software full-time (more than 8 years)

    Pros

    benefits, remote options, nice employees

    Cons

    Terrible training, no mgmt support or communication, treat customers poorly unless they are high profile. Don't appreciate employees until they quit. No mentoring all about billing and revenue

    Advice to ManagementAdvice

    Spend more time coaching employees so they can do a good job. Dont worry so much about billable hours spend the time up front to get the team trained properly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Support staff unappreciated and overworked, inconsistent standards across departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Support in Yardley, PA
    Former Employee - Help Desk Support in Yardley, PA

    I worked at Epicor Software full-time (more than 5 years)

    Pros

    -Casual dress code
    -Some good people
    -Occasional work from home opportunities (some reps work from home full time depending on proximity to office)
    -Able to work mostly on your own (though this varies from department to department, and even from day to day within a department)
    -Decent health and related benefits
    -Good holiday pay for days that are listed as company holidays but require Support to be on the clock (too many of those for my taste, but at least it's good money - 8 hours plus the hours you actually work)

    Cons

    -Lower to mid management seems uninterested in fixing systemic problems that affect the everyday work conditions of the "grunts". They seem more interested in making their superiors happy than their subordinates.

    -Support is seemingly the only team held accountable for anything. Grizzled veterans of other departments routinely drop the ball with no apparent consequences.

    -There is no appreciation for what support does outside of the support team itself, and even within the department it is lacking. Other departments view support as a dumping ground rather than a valued resource, and Support is often outright asked to do things by other Epicor employees that they're not trained or authorized to do. This creates unnecessary work and gives customers the impression that support is to blame for the situation, thus increasing stress. This is treated as "par for the course", and office politics prevent anyone from being confronted about it.

    -There seems to be no common priorities, management style, or direction across departments, often leading to situations where the left hand doesn't know what the right hand is doing, so to speak.

    -Focus among higher management is on dollars and driving sales by creating new functionality, rather than customer satisfaction and tightening up functionality that already exists - important things that get occasional lip service and little else.

    -Generally below market compensation for similar positions, because raises are extremely infrequent. Merit increases and 401(k) matching contributions were cancelled company-wide at least twice during my tenure there in favor of paying off corporate debts. If you don't get an actual promotion, chances are good you won't get a raise at all even with good performance reviews..

    -Little to no room for advancement for lower level employees, as lower and middle management positions are all currently filled by people who have been there for a long time but also are not close to retirement age and don't appear to be going anywhere.

    -Lousy vacation policy. There is a limit to the number of support staff who can be out on a given day, which is fine. However, if all the days you request get rejected and you get to the end of the fiscal year, any hours you had over a certain amount (it used to be anything over 0 but was recently changed to 40) just get wiped out. You can't take them because of the limit, but the company won't pay them out or let you carry them over.

    Advice to ManagementAdvice

    Get all your departments and management on the same page. Hold people accountable for their negligence. Recognize the difference between employees and departments that add value and those that make the company's overall job more difficult, and pay. Fix systemic issues that unnecessarily inflate the support workload - this will decrease employee stress, increase morale, and increase customer satisfaction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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