There are newer employer reviews for Epsilon

 

Its OK

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Epsilon full-time

Pros

good opportunities, work life balance

Cons

management does not appreciate efforts

Doesn't Recommend
Neutral Outlook
Approves of CEO

282 Other Employee Reviews for Epsilon (View Most Recent)

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  1. 1 person found this helpful  

    Great company, terrible execution of policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support  in  Lafayette, CO
    Former Employee - IT Support in Lafayette, CO

    I worked at Epsilon full-time for more than a year

    Pros

    Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox.
    Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering

    Cons

    Outsourcing IT is the single most inefficient way to work with the user base.
    Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position.
    Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general.
    The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum.
    They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support.
    Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing.
    Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired.
    The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more.
    The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues.

    I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.

    Advice to ManagementAdvice

    Bring back the fun to the company, listen to employee ideas, and get a better development team in place. Teach marketing how to sell products and what data can really do, and get the processing team to work more than several minutes a day before they check out to Facebook.
    Also, killing archives and psts for a no-fault looks lazy, not brilliant. How much server space do you REALLY think you'll save? This move is to cover yourself in a "compliant" way, not help anyone. Look at the SharePoint sites and see who's actually going to use your new policy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Corporate Culture Needs Updating, Solid-ish Otherwise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Account Coordinator  in  Lafayette, CO
    Current Employee - Technical Account Coordinator in Lafayette, CO

    I have been working at Epsilon full-time

    Pros

    1) Many of your fellow TACs and more experienced team members will be very, very willing to help, which boosts personal growth where training does not.

    Result: Tighter-knit TAC-teams, a helpful culture, and increased efficiency. Nice!

    2) Management is generally more receptive to new ideas than your standard American office. The innovation isn't anything to write home about, but folks will hear you out, and change does happen with systems, albeit agonizingly slowly. I find that generally, you will have to bother your superiors for about one month per hour that the task will take.

    Result: Better morale. This is to be taken with a grain of salt, but being heard is, in and of itself, a positive experience.

    3) Reasonably okay educational resources.

    Okay, they're mediocre online classes.

    Okay, they're not particularly useful at all. Management will advise you to learn new things from YouTube.

    Result: I don't know I just wanted 3 Pros and 3 Cons gosh.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Cons

    1) The job has become increasingly vertical-specific (divided by the type of client), making inter-vertical help difficult. Many will presume this to be a necessary evil rather than innovate, and the few who will push for efficiency are often shushed by corporate culture who just wants the wheels to keep on turning without falling off. This is an issue of internal culture with a major lack of willingness to innovate.

    Result: The TAC-role is unnecessarily difficult, especially when seeking out other verticals.

    2) To Sales, you are a button-pusher who is not worthy of their time when you actually fill quite an important role. No matter how much utility you generate for them, the company, and those around you, they will half-secretly hope that Epsilon automates your role out of existence.

    Result: The average TAC thus sees unnecessary difficulty spikes, poor communication, and a set of sales folks who do not care about them, which I'm sure eventually makes things more difficult for Sales in some manner, too. This is both demoralizing and inefficient. Sales culture must cease to see themselves as higher if TAC teams are to work with them effectively.

    3) While the educational tools available to any given associates are solid, introductory, role-specific education is abysmal, in part due to the fact that the nature of the job is so highly vertical specific, and the systems are taught at a vertical-agnostic level. When one complains, people will just default to talking about how they had to learn their job with no training whatsoever. That is the wrong way to think about education. Again, the local culture is problematic, but possibly improving.

    <Everything else is pretty okay (i.e. compensation, benefits, etc.) and keeps this whole shebang at neutral.>

    Advice to ManagementAdvice

    Modern companies will eat your lunch if you don't update both your systems and your ways of thinking about office-culture. I'm not talking expensive Google-esque perks. I'm a willingness to apply innovation and perhaps a more holistic view of company structure that lets all your people feel as if they're treated like people.

    It's a post-Dilbert world, now. Time to catch up.

    Recommends
    Neutral Outlook
    No opinion of CEO
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