There are newer employer reviews for Epsilon

1 person found this helpful  

Business Systems Analyst

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Business Systems Analyst  in  Wakefield, MA
Former Employee - Business Systems Analyst in Wakefield, MA

I worked at Epsilon full-time for more than a year

Pros

Epsilon is a company full of great people. The pay is competitive to industry standard and if you do your job, raises should come mid-year and promotions at EOY.

Cons

Upper management should do more to encourage more of a team environment.

Some accounts are extremely overworked. The resources assigned for a particular project are often not sufficient, and PMs are hesitant to push back on client expectations, timelines.

Recommends
Neutral Outlook
Approves of CEO

282 Other Employee Reviews for Epsilon (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Good benefits and overall work environment. Most of the people are talented and you can learn from.
    Great clients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  New York, NY
    Former Employee - Senior Project Manager in New York, NY

    I worked at Epsilon full-time for more than 3 years

    Pros

    The 401K, medical and dental benefits are decent. I feel one could work for this is a company for years and years.

    Cons

    Some of the office politics can get to you if you're not in upper management but I feel all companies have this to some degree.

    Advice to ManagementAdvice

    no advice… keep informing employees and doing what you do best.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great company, terrible execution of policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Support  in  Lafayette, CO
    Former Employee - IT Support in Lafayette, CO

    I worked at Epsilon full-time for more than a year

    Pros

    Overall, the company is solid. People who work there usually know their stuff, and can support themselves given their area of expertise. Company events still occur, and the idea of email marketing is good one, if annoying to people's inbox.
    Policies are put in place for good reasons. Epsilon had a massive data breach several years ago, and it is still lingering

    Cons

    Outsourcing IT is the single most inefficient way to work with the user base.
    Growth in the company is...hard to figure out at best. I was told by multiple managers that pay raises occur once every 3-5 years, and promotions only exist if the company needs a new position, or someone leaves and no one wants the old position.
    Some positions for new employees require them to work 2nd shift processing data for 2 years before they can move departments, qualify for a raise, or be acknowledged in general.
    The head at the top continues to make poor decisions that affect the general health of the employees. One site used to have kegs and margaritas on Fridays, but that era left recently when Epsilon decided making their employees happy should be kept to a minimum.
    They recently decided to outsource their Helpdesk and Desktop support team...which caused multiple sites to lose good people, as well as dedicated support...in trade for overseas 24/7 call support.
    Lower management can't really seem to pick a direction in general when working and often rely on higher management to hold their hand with general direction pointing.
    Epsilon's network infrastructure is in an overhaul, and it appears to be going well. If anything, the technology department at least has a good idea of what's needed to work with outside clients. The data processing teams leave a ton to be desired.
    The marketing teams seem to miss the boat on how to sell what data can really do...instead they use standard sell tactics and hope their clients don't ask for more.
    The development team is overstaffed, and can't fix products fast enough. There is clearly multiple issues when attempting to get a reasonable fix on internal applications used to support the clients. They often use outdated versions of java and ie, as well as poor coding standards often overlooked by the management, who lack coding skills themselves to see the issues.

    I loved Epsilon, and would have stayed there to give a hand into making something better, but outsourcing and losing pay/benefits to stay on is a terrible practice.

    Advice to ManagementAdvice

    Bring back the fun to the company, listen to employee ideas, and get a better development team in place. Teach marketing how to sell products and what data can really do, and get the processing team to work more than several minutes a day before they check out to Facebook.
    Also, killing archives and psts for a no-fault looks lazy, not brilliant. How much server space do you REALLY think you'll save? This move is to cover yourself in a "compliant" way, not help anyone. Look at the SharePoint sites and see who's actually going to use your new policy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
There are newer employer reviews for Epsilon

Worked for Epsilon? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.