Pros

Great telecommuting benefits
Very diversified group
Employees extremely knowledgeable and intelligent

Cons

Too many reorgs have created gaps of management and knowledge
Senior management is very isolated
Senior management is focused on bottom line and short term financial gains

Advice to Senior Management

Pay more attention to customers and their needs
Look more to retaining experienced employees for longer term
Get rid of some of these mid level managers that have been brought in with the over the wall mentality