Equinox Fitness

  www.equinox.com
  www.equinox.com
There are newer employer reviews for Equinox Fitness

 

Excellent

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Front Desk Agent in Vienna, VA
Former Employee - Front Desk Agent in Vienna, VA

I worked at Equinox Fitness part-time (less than an year)

Pros

Clean area, high-end, good compensation

Cons

You are dealing with members who are celebrities, ceos, and other wealthy individuals. So you need to go above and beyond what is expected of you. If you don't you will be let go.

Advice to ManagementAdvice

Praise the lower staff a little more - especially if they handled a situation very well

Recommends
Neutral Outlook
Approves of CEO

205 Other Employee Reviews for Equinox Fitness (View Most Recent)

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  1.  

    Not Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - The Shop Sales Associate in Pasadena, CA
    Current Employee - The Shop Sales Associate in Pasadena, CA

    I have been working at Equinox Fitness part-time (less than an year)

    Pros

    Nice people, free membership, small commission

    Cons

    Can be cliquey, blackout hours on membership

  2. 5 people found this helpful  

    Learn from Equinox, build your resume, then move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Trainer Then Manager in San Francisco, CA
    Current Employee - Trainer Then Manager in San Francisco, CA

    I have been working at Equinox Fitness full-time (more than 5 years)

    Pros

    -beautiful facilities (some of the nicest in the industry)
    -Fast growth potential
    -free gym membership
    -great people/friendly staff
    -good education as a personal trainer (the best in the business)
    -A place to learn business metrics and how to move them

    Cons

    -high turnover rates, Within your first few months of employment expect to see people come in and out. This is due to the high stress and high expectations put on the workers. The company takes a "churn and burn" mentality with it's employees. The company hopes to employ career trainer however most trainers have "5 year shelf life". The vast majority do not make it past the first year. The company is always hiring due to it's high turnover.
    -Antiquated sales and marketing techniques, in the last 5 years the sales and marketing of the company has not changed. Trainers are required to do "special events" (to showcase skills), do cold calling from call lists, and prospect leads off the floor. While these means of marketing are effective, the company hasn't developed new methodologies to penetrating its memberbase, and sales training is not prioritized in trainer education. The downfall of most trainers is the inability to close.
    -long hours, to be successful as a trainer you will have to work 8-12 hours a day 5-7 days a week. Management will encourage you to spend your days at the club. More than 70% of those hours will be unpaid. Equinox likes to call unpaid labor, "building your business".
    -The goal of training is to become full time which is a session goal per month, be aware that in most clubs less than half of the trainers meet the full time monthly session requirement. Good financial compensation occurs once a trainer attains Full Time Equivalent status every month.
    -Low Pay initially, you start at minimum wage and only make money once you start training, this is determined by your sales closing percentage. Managers determine who the leads go to by the trainers ability to close. If you can't close, be ready for part time minimum wage and long unpaid hours for the long haul. (assuming they don't terminate you for lack of performance, this is determined by your management staff).
    -Close out, as a manager or member of the sales staff, you will be required to work 12 hours a day for the last four days of the month. You will lose your days off as well as holidays if they fall on those "close out days". There is no overtime compensation if you are on salary.
    -Managers are bonused on the departments final sales and sessions goals (based off percentage to monthly sales goal). These goals are very lofty but attainable. You will often have to work on your days off to accomplish these goals. When looking at your monthly dollar per hour, the bonus compensation doesn't match the workload
    -Hard to take time off, as a full time trainer, if you don't produce sessions you don't get paid, no vacation is allotted, if you go on vacation (assuming your manager approves) you do so unpaid. As a manager you never get two days off in a row. For example you will get Thurs/sat or Friday/Sun. Leaving town for a weekend is near impossible and your counterpart will have to come in to help cover you.
    -Antiquated and ineffective advertising outside of the LA and NY area. The company has little to no brand recognition outside of LA and NY, this is due to the sexually explicit fashion based advertising. This lack of diversity and creativity in marketing penetration is compensated for by the management and staff at the club level to drive sales. The end result is long hours for staff members at the local level to build the brand recognition.
    -Equinox's sole solution to the majority of it's problems is manpower. When Equinox has a metric that needs to be adjusted, a sales number to be attained, or a problem to be fixed. It always tackles it with manpower. This results in a overworked staff.
    -Aggressive expansion policies, Every year Equinox opens 1-5 new clubs nation wide (typically in the LA or NY markets, aka more clubs or subsidiary companies, blink fitness, pure yoga etc). These aggressive expansion goals lead to a higher sales budget at the club level. Every year in Jan when the sales goals are determined, they grow exponentially every year.

    Advice to ManagementAdvice

    -get rid of close out, it kills moral, most if not all of your employees resent it
    -better work life balance, you will keep your employees if they have more work life balance, the company struggles with sales because the seasoned staff leave from being burned out and overworked.
    -create a culture of open forum, the company doesn't allow for open discussion to it's problems, people are expected to fall in line or step to the wayside. Creativity is the solution to the age old sales problem not conformity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Equinox Fitness

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