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Family owned but the family values are gone

  • Comp & Benefits
  • Work/Life Balance
  • Career Opportunities
Former Employee - Branch Manager
Former Employee - Branch Manager

I worked at Estes Express full-time for more than 5 years

Pros

Profitable, very low debt, overall strong financially in an industry that yields very low margins.
Excellent money management at corporate level.
Not afraid to spend money on equipment.
Generally good employee relations.
If your a good driver you'll have a job for life.

Cons

Pay scales not adjusted to regions or competitive with industry.
2 sick days a year.
Advancement limited
Advancement from within almost non existent.
Local managers are the most expendable, no security.
District management in certain regions poor. District management not held accountable for poor descion making or unethical behavior. Hard work, long hours and being a comitted company person mean absolutely nothing to district management.

Advice to ManagementAdvice

Estes unfortunately turned a bad corner around 2006-2007 as far as getting away from the values of the founder which is what made Estes unlike another LTL carrier (in a good way).. Estes is now joining the ranks of the high turnover carriers. Hold your mid level managers accountable for their poor descion making and violating the companys code of conduct policy. Disrespect and dishonesty is not the image that the company projects at the top but yet it's tolerated at the district level. I believe if Rob Estes knew of his managers engaging in ignoring respect and honesty he would be angered.

72 Other Employee Reviews for Estes Express (View Most Recent)

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  1.  

    Good experience in short run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Estes Express as an intern for more than a year

    Pros

    Laid back environment with no stress

    Cons

    No opportunity for advancement. Unhealthy corporate culture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    My experience was deplorable at best due to upper mgmt stuck in the 1990's in how they operate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Estes Express

    Pros

    Estes Express emphasizes family owned and to some degree that is a positive. If you are a driver you have job security.

    Cons

    Terminal management and sales are expendable. The treatment from corporate to the field is terrible and is truly a top down situation. The corporate office believes that if they were not there then the field personnel would not be needed at all. It is really vice versa. The corporate people treat field employees like dirt on their shoes. Most mid level managers (District and above) for the most part manage by avoidance. If they don't address an issue they just hope it goes away. The company is stuck in the 1990's in regards to Information technology. Decisions are made everyday with very outdated information and even the customer;s website to Estes Express severly lags behind the competition. The management of this company do not hold their real asset (people) in high regard. They do not care about them nor do they want to change anything to make Estes Express a better place to work. You as an employee excluding drivers are held to the highest level of accountability but when it comes to the District level and upper management they have no accountability. There is no visibility from the upper management other than a quarterly video from Rob Estes saying that either things are bad and there is no more money for employees or equipment. Employees in the field are kept in the dark and upper management likes it that way. There is no room for advancment for two reasons: 1. The District and Upper management for the most part are over the age of 55 and have not kept up with the times and 2. They do not want an infusion of new blood with new ideas. Upper management has their ticket punched and their permanent seat reserved for the Estes Express train ride.

    Advice to ManagementAdvice

    Incoroporate new blood into key positions, don't be afraid of change. Some key advice would be to hold the District level management accountable and put out there the real story, missed pickups, true service figures, basically report what happens each day with integrity. Don't be afraid to get rid of some of the key players. They may have gotten the company this far but for long-term they will not sustain the company for a long-term future.

    Doesn't Recommend
    Disapproves of CEO
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