There are newer employer reviews for Esurance

1 person found this helpful  

Mixed

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Anonymous Employee in San Francisco, CA
Former Employee - Anonymous Employee in San Francisco, CA

I worked at Esurance

Pros

Decent benefits
Management is flexible with schedules when possible
Great views of the bay bridge and bay from the lunch room
Assistance in career training

Cons

Promoting people with a high school diploma to a network engineer position. Then let the folks with college degrees continue to work shifts.

Advice to ManagementAdvice

Communication throughout the company is very important. Try to keep everyone informed. Closed door meetings are not good for anyone. I hope you figure out how to compete with your competitors and wish you luck!!

No opinion of CEO

191 Other Employee Reviews for Esurance (View Most Recent)

Sort: Rating Date
  1. 1 person found this helpful  

    Run as fast as you can!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Claims Adjuster in Atlanta, GA
    Current Employee - Claims Adjuster in Atlanta, GA

    I have been working at Esurance

    Pros

    The office location and friendly co-workers.

    Cons

    - Lack of work -life balance, Esurance has no concept of this and most employees put in unpaid overtime.
    - Masks itself as a standard insurance company but the largest market share is non-standard customers.
    - Adjusters will be assigned 10 claims a day with excessive metrics that are not based on customer service.
    - Pay is below average
    - There is zero respect from Senior management or office managers
    - Benefits are mediocre and are even worse for 2010
    - Career potential is non existent, most of the new hires are through nepotism or former co-workers of management.
    - Esurance is obsessed with JD Powers survey but has yet to figure out why they are stuck at the bottom, but they forget when the claims adjuster have no incentive to give good customer service then the customer in return will give poor customer service surveys.

    Advice to ManagementAdvice

    Treat all employees the same way you treat yourselves at the San Francisco headquarters. For a company to succeed the bottom feeders have to eel appreciated. Focus on customer service and not excessive metrics.

    Doesn't Recommend
    Disapproves of CEO
  2. 5 people found this helpful  

    Oppressive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer in Rocklin, CA
    Former Employee - Software Developer in Rocklin, CA

    I worked at Esurance

    Pros

    Descent salary and benefits. That's about it.

    Cons

    Horrible management, software side of the house was run like the insurance side of the house. I do not think management knew how to run a software development team. Very timid about adopting new technologies. I do not feel my input was ever heard (though it was asked). We were still using ie6, Visual Studio 2003 with .Net 1.1 and were not allowed to take advantage of emerging technologies.

    Advice to ManagementAdvice

    Your development teams do not work the same as your insurance product teams. Allow your middle and lower management to do their jobs and have more say in the direction of projects. Micromanagement does not equal efficiency and higher margins. It equals disgruntled employees and stifled creativity. Software developers are creative people. Give them room to work and express themselves. Embrace new technologies. They will very likely save you money in the middle to long run and will give your works higher job satisfaction.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Esurance

Work at Esurance? Share Your Experiences

Esurance

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.