Evertec

  www.evertecinc.com
  www.evertecinc.com
There are newer employer reviews for Evertec

2 people found this helpful  

Negative working environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Current Employee - Manager in San Juan, PR
Current Employee - Manager in San Juan, PR

I have been working at Evertec

Pros

Puerto Rico has a 16% unemployment rate. EVERTEC is not financially stable, due to a $500 million debt due to its leveraged buyout, however it has a solid net income with a positive trend and a lot of clients both in government and different private sector industries.

Cons

It is a really negative working environment with a lot of gossip and political game playing at work. Career advancement and salary raises are not merit based, but on the contrary, depends on who you are friends with. There is no life/work balance and EVERTEC expects that all its technicians, analysts, supervisors and lower management working on the IT area to be available 7 x 24. Even though EVERTEC has a 24 hour operation and sells the service in this way to external clients, it usually has only one shift for its technical personnel. That means that after the employee finishes his normal 8 to 5 p.m. shift, they can call him at 2 or 3 a.m. to work usually without extra pay, because most employees are exempt. The employees tolerate this because of the high unemployment rate.

Most power resides in bureaucrats; when a technical problem occurs or when an employee makes a mistake, a witch hunt ensues by a PMB Board. The objective is never to correct the problem, but on the contrary, is to assign blame. If the blame falls on a person or group that is protected because their connections to upper management, the investigation stops and you cannot get any information on the problem status. Otherwise, an employee can be reprimanded, fired or simply publicly blamed, even if the problem root cause was undetermined. Even though EVERTEC is an IT Service company, it does not want to invest money to develop its employees. Most of what we learn, we do so by ourselves, reading and by trial and error. The Human Resources area dedicates its time to try and manipulate employees instead of doing its job in an honest way.

Advice to ManagementAdvice

Resign. New professional management should be hired. Psychological testing by an external provider should be established to determine if honesty and professionalism are really part of the new talent. Family members should not be allowed as part of the new management or even supervisory levels. An honest employee assessment system must be established and salaries and advancement must be merit based. If you sell 7 x 24 service to your clients, ensure that you have personnel to cover those contracts.

Doesn't Recommend
Disapproves of CEO

13 Other Employee Reviews for Evertec (View Most Recent)

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  1.  

    awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Cubicle Warmer in San Juan, PR
    Current Employee - Cubicle Warmer in San Juan, PR

    I have been working at Evertec

    Pros

    money................ thanks to the state of the economy in the island, it is soon to be one of the only places to work in puerto rico ....

    Cons

    people are hired because of who they know/family/friends of manager/ceo etc. and not for their abilities;
    client is always right mentality taken to the absurd extreme; the more you work and the better you are at it does not translate into higher salary and more benefits - the better you are at something, the more work they give you; work that should have been done months or years ago but they gave the job to someone who was completely underqualified (probably a friend or familiy of the manager or board member), so now YOU have to do it, and with an unreasonable deadline, and the credit still goes to the president's son/niece/friend/whatever (who doesnt know understand anything, and never will)

    Advice to ManagementAdvice

    get paid less and distribute it to the people who really work

  2.  

    Just ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Evertec

    Pros

    Nice benefits that include health insurance, 401k, Christmas bonus, etc. Great company to get experience and move forward to a better salary.

    Cons

    As stated before, salary is an issue because it's not competitive with the market. Too much burocracy to resolve a simple problem.

    Recommends
    Neutral Outlook
    No opinion of CEO
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