Exl Service
3.2 of 5 243 reviews
www.exlservice.com New York, NY 5000+ Employees

243 Employee Reviews (View Most Recent)

Sort all reviews by: Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

A service representative within the company

Customer Service Associate (Current Employee)
Pune (Brazil)

ProsA very ethical company with good strong values ingrained into the system,Everyone is jointly part of the stake in the future in company,Welfare company,one of the few that states that they treat their employees as their customers.Flexible with leaves if there is a emergency scenario on board.Gave me a chance to interact with the senior hierachy of the client which i do not think so i will have elsewhere.

ConsThere is a massive problem of attrition.But to be fair if an individual has attritional issues then the individuality question arises but if there is 23 out of the 25 people in my batch commits attrition then the system should be in question.i have worked for a year with a low BPO salary standards,i had my reasons to continue ,i had expectations with the company which were delievered and not delievered but amongst all the pressure of attrition falls on individuls who arent much tenured.They have been individuals who i feel not worthy of naming have entered the industry tresspassing many BPO industries with 2 -3 month work experience staying for the training and moving on.No one has taken notice on them while hiring.Other downside issues are logistics and food quality which many employees complaint.

Advice to Senior ManagementAttrition is inevitable as long as BPO industires and its process are not stable ,if a individual disperses the company within 2 to 3 months that is a disgrace but on the contrary if the employee decides its time to move on within a 8 to 10 months or a year we need to give credence for his aspiration,To Counter this with pressure tactics of retention is a downside.Attrition conjures with low wage payment with the country inflation rates moving to 9 to 10 % it is certainly not beneficial for less wage payment ,Cost cutting is not a remedy in the BPO world for sure due to its instability nature

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

     

    Achieve a good identity as hards working and onest employee i organization

    Senior Associate (Current Employee)
    Pune (India)

    I have been working at Exl Service full-time for more than 3 years


    Pros: working environment and learning opertunities Cons: more opportunities to growth, salary increment, satisfaction Advice to Senior Management: nees to do better for employee satisfaction More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good company to work but the salary provided is low than the other market players.

    UK Tax Associate (Current Employee)
    Bangalore (India)

    I have been working at Exl Service full-time for less than a year


    Pros: - Work and life balance - Opportunity to learn taxation from… Cons: - Low salary - Food quality - Compulsory transport with heavy… Advice to Senior Management: Please provide salary and growth opportunities at par with other… No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company… More
There are newer reviews on Exl Service.

Worked for Exl Service? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Exl Service reviews and ratings — including employee satisfaction and approval rating for Exl Service CEO Rohit Kapoor. All reviews posted anonymously by Exl Service employees.