Exl Service

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248 Employee Reviews (View Most Recent)

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  • Culture & Values
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1 person found this helpful  

It was an amazing 3 years of learning, development and demonstration of skills

Assistant Manager (Former Employee) Noida (India)

ProsA great place for people who want to learn new things and want to grow fast on the basis of merit.

ConsWhen I was there, they didn't have a proper way to provide feedback about Managers from the executives and agents.

Advice to Senior ManagementHave a transparent and a smooth way to connect to the Management for all reps. Also should be an anonymous procedure so that people are able to share things more openly about people.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    A service representative within the company

    Customer Service Associate (Current Employee) Pune (Brazil)

    I have been working at Exl Service full-time for more than a year


    Pros: A very ethical company with good strong values ingrained into the system,Everyone is jointly part of the stake in the future in company,Welfare company,one of… Cons: There is a massive problem of attrition.But to be fair if an individual has attritional issues then the individuality question arises but if there is… Advice to Senior Management: Attrition is inevitable as long as BPO industires and its process are not stable ,if a individual disperses the company within 2 to 3… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Pay right to retain the eligible candidates

    Assistant Manager (Former Employee) Cochin (India)

    I worked at Exl Service full-time for more than 5 years


    Pros: You can get whatever you want if you perform well. The… Cons: No proper pay structure. Will be fed up with the snail speed of salary hike. The second tier city are looked up as cost… Advice to Senior Management: Be employee friendly. Nothing will harm in showing little more… No, I would not recommend this company to a friend More
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