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1 person found this helpful  

It was an amazing 3 years of learning, development and demonstration of skills

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Assistant Manager in Noida (India)
Former Employee - Assistant Manager in Noida (India)

I worked at Exl Service full-time (more than 3 years)

Pros

A great place for people who want to learn new things and want to grow fast on the basis of merit.

Cons

When I was there, they didn't have a proper way to provide feedback about Managers from the executives and agents.

Advice to ManagementAdvice

Have a transparent and a smooth way to connect to the Management for all reps. Also should be an anonymous procedure so that people are able to share things more openly about people.

Recommends
Positive Outlook

276 Other Employee Reviews for Exl Service (View Most Recent)

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  1.  

    Company Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Associate in Noida (India)
    Current Employee - Finance Associate in Noida (India)

    I have been working at Exl Service full-time (more than an year)

    Pros

    Great culture in Exl and it's Employee oriented Company.

    Cons

    Very Low growth options and the upper manegment does not look into the lower management.

    Advice to ManagementAdvice

    Should look at the employee talent at lower level.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    A service representative within the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate in Pune (Brazil)
    Current Employee - Customer Service Associate in Pune (Brazil)

    I have been working at Exl Service full-time (more than an year)

    Pros

    A very ethical company with good strong values ingrained into the system,Everyone is jointly part of the stake in the future in company,Welfare company,one of the few that states that they treat their employees as their customers.Flexible with leaves if there is a emergency scenario on board.Gave me a chance to interact with the senior hierachy of the client which i do not think so i will have elsewhere.

    Cons

    There is a massive problem of attrition.But to be fair if an individual has attritional issues then the individuality question arises but if there is 23 out of the 25 people in my batch commits attrition then the system should be in question.i have worked for a year with a low BPO salary standards,i had my reasons to continue ,i had expectations with the company which were delievered and not delievered but amongst all the pressure of attrition falls on individuls who arent much tenured.They have been individuals who i feel not worthy of naming have entered the industry tresspassing many BPO industries with 2 -3 month work experience staying for the training and moving on.No one has taken notice on them while hiring.Other downside issues are logistics and food quality which many employees complaint.

    Advice to ManagementAdvice

    Attrition is inevitable as long as BPO industires and its process are not stable ,if a individual disperses the company within 2 to 3 months that is a disgrace but on the contrary if the employee decides its time to move on within a 8 to 10 months or a year we need to give credence for his aspiration,To Counter this with pressure tactics of retention is a downside.Attrition conjures with low wage payment with the country inflation rates moving to 9 to 10 % it is certainly not beneficial for less wage payment ,Cost cutting is not a remedy in the BPO world for sure due to its instability nature

    Recommends
    Positive Outlook
    Approves of CEO
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