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3 people found this helpful

It's a call center..

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Supervisor in Dallas, TX
Former Employee - Supervisor in Dallas, TX

I worked at Expedia full-time (more than 5 years)

Pros

Good product, they stand behind what they sell. Service after the sale is great. If there is an issue they will fix it.

Cons

Expedia is expanding call centers all over the world. Insecurity about when the center will close is always looming. Management doesn't seem to want to listen to what the people who are actually doing the work have to say.

Advice to ManagementAdvice

Don't just look at the numbers to try to see how things are going. Listen to what people say who are actually doing the work and take that into account.

Recommends
Positive Outlook
Approves of CEO
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  1. 1 person found this helpful

    Lots of silos, mid to low level management not effective.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Expedia full-time (more than a year)

    Pros

    Lots of nice benefits that are different from other companies such as travel, and wellness. Lots of nice people. HR leadership seems to be working hard to find even more benefits and fun activities and is very active in community and philanthropy as a company.

    Cons

    Lots of silos and people don't seem to share work or information well. Lowerr to mid level management not effective at least in the department I was in. Way too much turnover/restructuring at upper management levels - no consistent approach to improvement, very reactive.

    Advice to ManagementAdvice

    Keep working on the engagement, it made me want find a role in a different org even though mine org was dysfunctional.

    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful

    Get ready for a fire 'em mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OneOps Engineer in Bellevue, WA
    Former Employee - OneOps Engineer in Bellevue, WA

    I worked at Expedia full-time (more than a year)

    Pros

    Lots of different technology. You can work on just about anything you want there - they have it and it's prod.

    Cons

    The entire network, web, and application infrastructure is way too complicated and buggy. Nothing works right for long. So many bugs that nobody can define much less resolve. When someone makes a mistake because of this fail, they just fire them.

    Advice to ManagementAdvice

    Develop your staff, listen to their ideas on how to simplify and segregate the prod, test, and corp environments. Use a website staff and a corp/other staff. Don't expect everyone to know all facets of the network. Don't fire the workers, fire the management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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