There are newer employer reviews for Expedia
There are newer employer reviews for Expedia

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Helpful (3)

It's a call center..

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Supervisor in Dallas, TX
Former Employee - Supervisor in Dallas, TX

I worked at Expedia full-time (More than 5 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Good product, they stand behind what they sell. Service after the sale is great. If there is an issue they will fix it.

Cons

Expedia is expanding call centers all over the world. Insecurity about when the center will close is always looming. Management doesn't seem to want to listen to what the people who are actually doing the work have to say.

Advice to Management

Don't just look at the numbers to try to see how things are going. Listen to what people say who are actually doing the work and take that into account.

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  1. Helpful (1)

    Lots of silos, mid to low level management not effective.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Expedia full-time (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Lots of nice benefits that are different from other companies such as travel, and wellness. Lots of nice people. HR leadership seems to be working hard to find even more benefits and fun activities and is very active in community and philanthropy as a company.

    Cons

    Lots of silos and people don't seem to share work or information well. Lowerr to mid level management not effective at least in the department I was in. Way too much turnover/restructuring at upper management levels - no consistent approach to improvement, very reactive.

    Advice to Management

    Keep working on the engagement, it made me want find a role in a different org even though mine org was dysfunctional.

  2. Helpful (1)

    Travel agency with the heart of a technology company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst in Bellevue, WA
    Current Employee - Fraud Analyst in Bellevue, WA

    I have been working at Expedia full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent benefits
    Good pay for workload
    Plentiful vacation package (starts at 3 weeks)
    Flexible leave policy for family needs
    Great communication between management and staff

    Cons

    Big egos and narrow job responsibilities within management
    Post-recession reorg makes departments that were "low priority" feel low priority

    Advice to Management

    Stand up from your desk, walk around, smile and greet your staff. This company's culture is too "shy" under the guise of technology. I've worked in technology companies that are warm, welcoming, and inviting because they maintain that "start-up" feeling of commeraderie. Get back to the basics, get to know your staff, and you will find they have more talents and skills to offer the company.

    I also want the company to involve more staff input during the frequent reorganizations that occur so that there is no one left behind. My department invited feedback through email only, which retarded the process to be slower than it needed to be. Staff input from the best and most experienced makes for better division of labor for management.

There are newer employer reviews for Expedia
There are newer employer reviews for Expedia

See Most Recent

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