Pros

The people try very hard to do the right thing. The people that have remained after the great purge of the last few years are still commited and focused yet are shouldering more and more of the burden.

Cons

The culture has deteriorated from a once great and inovative company. The turnover continued even as manager after senior manager left with no regards for the history or complexity of the system. People have been treated as interchangable parts and their value was not truely appreciated until they were gone and things "didn't work for some reason". The leadership lacks a basic understanding of the complexity of the systems yet make decisions based on who can make the best presentaions.

Advice to Senior Management

Get back to the basics of what made Expedia great, Learn what and how the system work before making changes or trying things that have failed repeatedly in the past