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3 people found this helpful  

Expedia Local Expert--Poor Management, Extreme Hostile Environment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Expedia Local Expert Ticket Sales Concierge in Orlando, FL
Former Employee - Expedia Local Expert Ticket Sales Concierge in Orlando, FL

I worked at Expedia full-time (more than an year)

Pros

Impressive benefits (while you are employed with them), hospitality passes, relationships with lodging partners, venders, parks, restaurants, etc. There's also potential to earn a descent paycheck if you're aggressive (this is assuming that Expedia Local Expert will not continue to take our earned referral money).

Cons

The morale of the company is insanely poor. Management is a joke--all they care about is numbers. Like every other company these days, they try to come off as big time customer service champions--Their expectations of customer service and sales simultaneously combined is unreasonable and is an impossibility. They want people who can sell the crap out of combo tickets but, at the same time, give the clients whatever they want without being a little aggressive. Some of the Concierge Managers will give mixed signals on how they want you to go about up-selling one-day tickets but, then, you'll be fighting for your job the next minute.
Management takes, "The customer is always right" to a whole new level; All blame for whatever complaint is rolled over on you to swallow whether or not you're at fault.
NO JOB SECURITY.
Favoritism is another obvious issue. They will hire people from outside the company to be managers, usually friends of management who know nothing about managing people.
You can work very hard to earn full time like I did--it took me a year to finally get full time after empty promise after empty promise every couple months. After I finally did get full time, my desired schedule and my desired property, it was all taken away due to a sudden and random act of seniority that I have never seen before. It was "best performance" one minute, and "seniority" the next. And I was the top performer on the team and, oftentimes, of all ELE Orlando! True story.
Do NOT expect a career out of this company for sure unless, of course, you are best friends with the regional manager. This could be a nice gig for some tough-skinned kid who doesn't really 'need' a long-term job... that's about it.
One last word--when I was still with the company, they were looking for any reason to clean house of full timers so that they did not have to pay full time benefits. They would hire way more part timers than they needed, have us [full timers] train them, and then give us the boot replacing us with them. It happened to, literally, almost every single veteran within the company in Orlando. One of the reasons was because they were making company changes that would minimize our paychecks, and they didn't want us to make a big stink about it. So they would fire whoever they wanted at will for laughable reasons.
***TURNOVER RATE IS OUTRAGEOUS*** [for a reason!]

Advice to ManagementAdvice

You only have a few more years to ride this ticket-selling business until it is no longer worth the business. People are discovering that it is so much easier to simply purchase and print their ticket(s)/voucher(s) from the internet these days.
Here's my question to you once again -- How is it that you plan on ensuring your frontline employees any hope for success when you take everybody else's word over theirs?

Doesn't Recommend
Disapproves of CEO

864 Other Employee Reviews for Expedia (View Most Recent)

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  1. 1 person found this helpful  

    Great company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Performance Engineer in Bellevue, WA
    Current Employee - Performance Engineer in Bellevue, WA

    I have been working at Expedia full-time (more than an year)

    Pros

    - Company culture. In general, it's a really relaxed environment. Attrition numbers differ, but for me, it feels like a very stable work environment. Very few, but justified layoffs.
    - Work/life balance. There is always a lot of work, but not excessive pressure. Plenty of company sponsored events and parties.
    - Prospective growth. Major IT changes happening that are reflecting positively on the company's outcome.

    Cons

    - Career development. It feels like there is no clear career path and no clear goals to be achieved in order to be promoted. The whole process is very subjective and it depends highly on the promotion budget.
    - Benefits are great, but compensation is a little below the market.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Travel made easy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Application Engineer in Bellevue, WA
    Current Employee - Application Engineer in Bellevue, WA

    I have been working at Expedia full-time (more than an year)

    Pros

    - People are great - very positive and want to get to know you
    - willingness of those around to help provide you info or give advice, either about work, travel, or both!
    - Travel and health benefits are amazing

    Cons

    - Typical office politics
    - sometimes a lack of desire to emphasize operational excellence

    Advice to ManagementAdvice

    Please look at establishing standards (especially in IT) for processes and tools for Operations as that will help in reducing overhead cost and allow that money to be shifted toward new ventures that can help keep Expedia at the top of travel

    Recommends
    Neutral Outlook
    No opinion of CEO
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