Experian Americas

  www.experian.com
  www.experian.com
There are newer employer reviews for Experian Americas

2 people found this helpful  

Great Company Tough Competitive and Regulatory landscape

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Vice President Sales in New York, NY
Current Employee - Vice President Sales in New York, NY

I have been working at Experian Americas full-time (more than an year)

Pros

Smart and dedicated workforce, good management. US HQ is in an incredibly beautiful location in Costa Mesa, CA. Every quota-carrying customer-facing salesperson gets a car leased for them. Nice perk!

Cons

Competitive and regulatory pressure is hampering morale and growth in the Preferred and Strategic sales organizations. In some sales organizations, the travel justifications required for customer-facing sellers include getting pre approval of travel. There are multiple Silo organizations for Affinity Marketing,CheetahMail, Consumer (Credit Services / CIS), Business (BIS), Decision Analytics. Products can sometimes be overlapping or competing and confusing to clients who are called upon by multiple sellers within these sales Silos. Senior leadership in this BIS organization are under tremendous pressure to deliver and is poorly viewed by those employees. Poor Management and Product Quality in certain areas are NOT where they need to be. Incredibly expensive infrastructure security and maintenance for the company Data Center where major applications are hosted. This hampers a competitive price structure - which is often the reason sales is losing to competition.

Advice to ManagementAdvice

Quit the knee-jerk organizational changes that typically include taking sellers out of the customer engagements they are in. Gain command of the various silos and rationalize the end to end Product Development Process. You need to give straight and continuous feedback as you bring aboard new leaders to the organization. With West Coast leadership this is often impossible to accomplish if you work on the east coast. HR leadership does not advocate for employees or engage with recommendations or help. Overall? Disappointing ride.

Recommends
Negative Outlook
No opinion of CEO

114 Other Employee Reviews for Experian Americas (View Most Recent)

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  1. 3 people found this helpful  

    Extremely Hostile to It's Own managment and Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Director in Costa Mesa, CA
    Current Employee - IT Director in Costa Mesa, CA

    I have been working at Experian Americas full-time (more than 5 years)

    Pros

    Hard to think of any

    Cons

    Having left Experian, I now remember what it's like to work at a place that appreciates their employees. Experian has 1 BILLION in profit. Hard to think why they feel they need to belittle their employees and grind them and treat them as disposable.

    Advice to ManagementAdvice

    As an old friend of mine taught me, the fish goes bad from the head. Most of the executive managment really needs to be replaced by human beings that care for the people that work at Experian.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Dallas, TX
    Current Employee - Account Executive in Dallas, TX

    I have been working at Experian Americas full-time (more than 3 years)

    Pros

    So much opportunity on their BIS side - service, cost, data and product uniquely positioned in marketplace.

    Cons

    Lots of updates on your deal progress requested from all levels of management.

    Advice to ManagementAdvice

    Let sales run their business, be there for support as they always are.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Experian Americas

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