There are newer employer reviews for Experian Americas

Helpful (2)

No Respect for Employees - Horrible workplace

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in League City, TX
Current Employee - Director in League City, TX

I have been working at Experian Americas full-time (more than 10 years)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

decent 401k, work from home

Cons

A lot of hostility within the Specialized Sales Channel. No respect for women who want to start families. Good old boy atmosphere. Experian thrives on creating a back stabbing culture. I gained weight due to pregnancy and have received hostile comments from managers. Unless you are great at sucking up you are living on borrowed time. I have worked for a competitor of Experian and wish I could go back there.

Advice to Management

Stop the phony job satisfaction surveys. You manipulate the answers so what good does it do? Get rid of the useless Bank of America refugees that you call Executive Management. WE ARE NOT A BANK!

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  1. Thought it was improving, but it's reverting back to good ol boys club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Marketing Manager
    Current Employee - Senior Marketing Manager

    I have been working at Experian Americas full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Pros – - Great benefits (100% matching 401k, medical, dental, vision)
    - Nice offices
    - Heart of Experian (philanthropic arm); although it's really just for good company PR
    - Health Matters, incl health insurance discounts

    Cons

    - Leadership is good old boys club, as other reviewers have said
    - They say they support a work/life balance, but it's sometimes met with animosity, even if you're a great employee whose had great reviews
    - Internal opportunities aplenty, but things get politically challenging if you pursue something outside your dept, and the transition is lengthy and painful
    - Not enough budget or head count to stay ahead of the competition; goals increase, but budget stays status quo
    - Silo'd mentally of business units: they have separate P&L's which makes it difficult to to work across teams and makes us appear disjointed to our clients. Overall structure is very confusing to vendors and clients.
    - Some depts more concerned about perception of their people than quality of work
    - Many people don’t return calls or emails—some of whom are in upper management. How do these people still have jobs?
    - It's a global company with people based from their homes and various Experian offices nationwide. However, if you want to get promoted, you're suddenly required to be based in Costa Mesa, Ca. Great talent being passed over due to geography.
    - Promoting those who don’t deserve it (i.e., they have no degree), while overlooking the more qualified, hard-working staff, just because they aren’t brown nosers
    - Off-shoring of IT support to Chile and Costa Rica: slow to help you—you’re on the phone for at least an hour only to discover they can't resolve the problem; things sometimes get lost in translation due to language barriers; what a waste of my time just to save the company a few bucks

    Advice to Management

    - Walk around to mingle with your staff, rather than only during quarterly All Hands meetings; I miss the days when the dept head actually 'cared'
    - Base promotions on true talent, loyalty, skills, experience and education rather than whether or not they look good, are in Costa Mesa, and kiss your behind
    - Don't burn out your employees

  2. Helpful (1)

    Experian offers career growth, rewards for performance, working side by side with top tier talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Acquisition in Costa Mesa, CA
    Current Employee - Talent Acquisition in Costa Mesa, CA

    I have been working at Experian Americas full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Experian has a dynamic atmosphere filled with challenge, growth, technology, and innovation. You will work with people that will take you to the next level in your career and have fun in the process. The environment is professional and collaborative, focused on growth with many reward programs for strong performance. The resources to increase personal success are right at your fingertips!

    Cons

    Very complex, large organization. Takes time to learn the business and the people.

    Advice to Management

    Embrace the hiring of up-and-comers and those with smaller company experience with potential to learn the complexities of a large organization.

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