69 Employee Reviews (View Most Recent)

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Started my career at this company

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Account Manager  in  Boston, MA
Former Employee - Account Manager in Boston, MA

I worked at Experian Data Quality US full-time for more than a year

Pros

Employees, culture, perks, nice office, potential for some great products to sell, employee development, office locations, exposure to lots of different areas of business.

Cons

High turnover of employees - especially in sales, lots of tension between sales and marketing, lots of bottlenecks in the IT/pre-sales/customer implementation processes, slow go-to-market strategy for newest/coolest products.

Advice to ManagementAdvice

Expedite the process of ditching older, less revenue generating products and put more focus on newest products (Prospect IQ). Metric sales management on training reinforcement - lots of tactics are only visible on the floor about a week or two after trainer leaves. Focus on developing younger employees further.

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Experian Data Quality US

  1.  

    Potential for personal and professional development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Boston, MA
    Current Employee - Anonymous Employee in Boston, MA

    I have been working at Experian Data Quality US full-time for more than a year

    Pros

    -Truly open door policy with management
    -Potential to create your own role (if business benefit can be proven)
    -Focus on personal and professional development
    -Collaborative and fun atmosphere
    -Management and senior management have high expectations of all employees and are committed to having those expectations met

    Cons

    -Pay is fair (could be slightly higher)
    -Long hours

    Advice to ManagementAdvice

    Keep thinking of innovative ways to keep our company moving forward. Saas (Software as a Service) is no longer new and cutting edge. We need to keep pushing the boundaries so that we do not become eclipsed by competitors or new challengers in the market (think of Google's capabilities) PS the Manager of Customer Experience may be one of your most valuable assets.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Don't Work in Tech Support!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Coordinator  in  Boston, MA
    Current Employee - Customer Support Coordinator in Boston, MA

    I have been working at Experian Data Quality US full-time for less than a year

    Pros

    Loved the social aspect of the company and that most people are in their 20s and 30s. It's a generally fun place to work.

    Cons

    Terrible pay; horrible tech support manager; no respect from anyone; would rather you leave the company than give you a raise or promote you. You work hard and do extra (working in two positions at the company for barely any money) and they don't appreciate you at all. In their eyes, even the best employee is replaceable. Also, you have no life- I worked 7am until at least 5pm (sometimes 13 hour days) and really never got to have a life.

    Advice to ManagementAdvice

    Stop trying to hire new people all the time and invest your time and money on the people you currently have instead. Why keep bringing in new people when you can keep the good ones and just compensate them more fairly??

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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