There are newer employer reviews for Experian
There are newer employer reviews for Experian

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Good job if you can do it

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Professional in Van Buren, AR
Former Employee - Customer Care Professional in Van Buren, AR
Recommends
Positive Outlook
No opinion of CEO

I worked at Experian full-time (Less than a year)

Pros

Good pay, 40 hours a week, great benefits and potential bonuses, advancement opportunities.

Cons

Very competitive/demanding atmosphere. Have to have an good sales attitude to be successful.

Advice to Management

Great supervisors here. Keep doing what your doing. On an operations level: Get rid of retention. Asking someone to keep something they have already said they don't want 2 or 3 times is only going to make for a bad experience for both the customer and the agent.

Other Employee Reviews for Experian

  1. Helpful (6)

    Like a bad Saturday night live skit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Director in New York, NY
    Current Employee - Senior Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 5 years)

    Pros

    Benefits, work from home, Some people who really care, get in with the right crowd and you can climb the ladder quickly, great place to learn various skill and gain global experience.

    Cons

    1st and foremost, company makes most major decisions based on what they think it will do to the stock, unless it makes the stock price go up, we aren't doing it. Some decisions aren't logical. Constantly cutting headcount to hit EBIT targets, too much decision by committee, the Matrix is not working, lots of finger pointing at the senior leadership level, total old boys club unless you are in your 30's and wear short skirts and shirts that show off you cleavage...well then you get noticed Lots of off-shoring of technical roles, minimal investment in products, they expect to make 40% margins but only invest 2-3% total revenue back into product, hence the decisions based on stock impact. If you progress on the ladder quickly don't expect your compensation to go up equally you will fall behind and they will make terrible excuses about why they can't catch you up They tollerate bad behavior from senior leaders, they keep poor performers around way too long, becomes detrimental to the business. Especially leaders who are poor performers. CEO never makes an attempt to connect with the people.

    Advice to Management

    Take a hit on the stock price and invest in the company, if you don't you won't have much in a few years. Sell Marketing Services already, its a dog.


  2. Helpful (3)

    Pressure Cooker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Sales Director in Allen, TX
    Current Employee - Channel Sales Director in Allen, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Experian full-time (More than 8 years)

    Pros

    Decent Benefits Sales people work from their home offices

    Cons

    Encourage back stabbing culture to get ahead Highly political Regular purging of employees Poor Executive Management - most came from the banking industry and have kept their failed policies

    Advice to Management

    Enough of the employee surveys that are always manipulated to look like everyone is so happy to work for Experian. Open your eyes and see what kind of environment you have created. There are no team players. People are only looking out for #1. Create an honest culture without cronyism and watch the company flourish.


There are newer employer reviews for Experian
There are newer employer reviews for Experian

See Most Recent

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